Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Doubletree by Hilton York , Gestion de l’hôtel
Thank you for posting your feedback We look forward to welcoming you back Team from the Doubletree by Hilton York
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The room was ice cold upon arrival. We tried to turn on the radiator and that wasn't working. We called reception and they provided us with two portable heaters, as much as I appreciate the prompt alternative, it still took way too long to actually heat the room up.
We wanted to have a hot shower as well as to warm ourselves up to which we discovered we didn't have any at all. Both the water from the tap and the shower was barely even lukewarm.
We was absolutely freezing and about to head out to even colder weather.
We reported this to reception to which they told us they would send someone to our room to have a look, noone showed up. We had rang reception once again and nobody answered the phone.
We had to physically go to reception, baring in mind it was night time at this point and ask for an update to which the receptionist wasn't aware that nobody had come to our room.
I asked them whether or not it would be fixed by at least the time we came back from our night out, they wasn't sure and told us if it wasn't then they would provide us with a different room that isn't what we even paid for. We had a two double bed rooms and we was alternatively offered two separate rooms and would have to be split up. Completely unacceptable.
The fact that we had no hot water and no central heating all day is absolutely pathetic, and when it did finally get fixed it was towards the end of the night.
The pillows were absolutely awful, didnt sleep well at all. Very disappointed
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi Sindi,Thank you for taking the time to leave a review. Feedback is a critical part of our business that allows us to highlight mistakes made and put actions in place to make the improvements needed. We strive to ensure all of our guests have a great stay with us and I am sincerely sorry that this is not what you experienced. I will certainly be investigating your comments in full and discussing your feedback with the heads of departments in the hotel. Thank you
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
HI Claire,Thank you for your 5 out of 5 review. It is always a pleasure to see that our guests have had a great stay with us. See you again soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Need updating and tlc
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi Hasan,Thank you for your review. We are certainly working hard on refreshing our rooms throughout the hotel. Thank you
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Very well located. Close to shopping and tourist areas
par un voyageur de Sparks
Publié le 17 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi David,Thank you for your great 4 out of 5 review of your recent stay. I am pleased to see you had a positive stay with us and you enjoyed our prime location. See you again soon
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi Cassandra,Thank you for taking the time to rate your stay with us. I am sincerely sorry that you seem to have not enjoyed your time with us. Please feel free to contact the hotel if you would like to discuss any elements of your booking. Thank you
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Always a great stay!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi David,Thank you for your fantastic 5 out of 5 review. It is always a pleasure to see our guests having a great stay with us. See you again soon.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi Alan,Thank you for your great 5 out of 5 review from your recent stay. I am always pleased to see our guests having a great experience with us. Thank you
par un voyageur
Shabby room
Publié le 4 sept. 2024 sur HotelsCheck in was ok , We changed rooms as the first room we were given had a foul smell , The second room was in the annex. The room was very shabby needed a full refurbishment
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Kirk - General Manager, Gestion de l’hôtel
Hi Sandra,Thank you for taking the time to review your stay with us and I am sorry we did not meet your expectations this time round. I will certainly take your feedback on board and look at what improvements can be made. Thank you
