Note fondée sur 1 034 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juin 2023 sur Expedia
Très bien situé à courte distance de marche du centre de York.
Chambre impeccable, très belle déco.
Lit confortable , très propre.
Petite déjeuner inclus très bon avec partie buffet et à la carte inclus .
Je recommande sans aucune hésitation !
Commentaires de Gestion de l’hôtel
14 juin 2023 par Amy C, Gestion de l’hôtel
Dear Josee,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,
par un voyageur
Publié le 20 juill. 2022 sur Expedia
This was a quick stop delivering my daughter to university. The only negative comment, and it is quite a minor one, is that we had a twin room which also happened to be accessible. The wet room, which of course would be essential for anyone who is physically disabled, was great, apart from the fact the tiling on the floor hadn't been done properly so water pooled on the floor. Not much of a problem for me and my daughter, but I can see it being a slip hazard for some.
Commentaires de Gestion de l’hôtel
23 juill. 2022 par Oana I., Gestion de l’hôtel
Dear Justin
Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.
It was a pleasure to read your feedback regarding your stay in our hotel. We are continuously striving to deliver the highest levels of service to our guests, and we are proud that you have enjoyed your stay. I find your feedback highly motivating and will not miss sharing it with the rest of my team.
I would also like to assure you that providing excellent services is one of our utmost priorities, therefore all your comments have been taken into consideration and reviewed to take any necessary actions and correct any shortcomings.
Thank you once again for staying with us, I truly hope that we will have the opportunity of welcoming you back to our hotel in the future.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Christopher R, Gestion de l’hôtel
Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
par un voyageur
Publié le 26 août 2024 sur Expedia
Service was attentive and professional - only had one problem with housekeeping where they somehow forgot that there was 3 of us and they only left 2 sets of towels! Considering the fact that I was charged specifically for an extra bed which turned out to be the sofabed already in the room! Don't get me wrong happy to have a separate "room" with the sofabed and TV although it could have done with it's own door
Commentaires de Gestion de l’hôtel
27 août 2024 par Christopher R, Gestion de l’hôtel
Dear YingThank you for taking the time to complete our satisfaction survey and for choosing Hotel indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards,Front of House Manager. Christopher R
par un voyageur
Great staff and hotel, but showering issues
Publié le 26 août 2024 sur HotelsThought we would treat ourselves and stay in the deluxe room, as a bank holiday treat. Staff were amazing and room was super clean/comfy. Unfortunately, we couldn’t use the double shower as the drain was blocked/ very slow draining. After 2 minutes of only having one shower head on, the whole tiled area was full and close to over flowing. A bit of a shame as that is one of the facilities we paid extra for and we couldn’t utilise properly. We couldn’t keep the main room lights on as the electrics made a high pitch squeal noise. We made do with the lamps in the room, but made it difficult at points. With some fixes room 208 is definitely worth the money, but not when you can use the facilities properly that you paid for! Would come and stay again, perhaps in the normal rooms.
Commentaires de Gestion de l’hôtel
27 août 2024 par Christopher R, Gestion de l’hôtel
Dear Hannah, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.I am sorry to learn about the inconveniences you experienced during your stay. Please accept my sincere apologies and rest assured I will share your feedback with the management team so that the necessary measures can be taken in order to avoid these situations from reoccurring. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back at our hotel.Kind regards,Front of House Manager. Christopher R
par un voyageur
York city break
Publié le 20 août 2024 sur HotelsShort 2 night stay in central York
Commentaires de Gestion de l’hôtel
21 août 2024 par Christopher R, Gestion de l’hôtel
Dear MichaelThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
par un voyageur
Perfect weekend break
Publié le 19 août 2024 sur HotelsAmazing as usual, added touches of birthday banners, balloons and rose petals for partner’s birthday!
Commentaires de Gestion de l’hôtel
20 août 2024 par Christopher R, Gestion de l’hôtel
Dear JanineThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
par un voyageur
Great hotel - 2nd stay!
Publié le 19 août 2024 sur HotelsWe love this hotel, this is our second stay and now our go to hotel in York! The location is great and the service fantastic. Both occasions we have booked a premium room with breakfast and it definitely has not disappointed!
Commentaires de Gestion de l’hôtel
19 août 2024 par Christopher R, Gestion de l’hôtel
Dear Sophie, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Christopher R, Gestion de l’hôtel
Dear Helen, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Christopher R, Gestion de l’hôtel
Dear Katrina,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
