Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Old Mold
Publié le 20 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 oct. 2024 par GM, Gestion de l’hôtel
Dear Danne,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, as it is always our intention to provide a comfortable and enjoyable environment for our guests. We appreciate your honesty in pointing out the areas where we need to improve.We assure you that we take all comments seriously and are dedicated to making necessary improvements. Your feedback about the mold has been taken into account and will be addressed promptly by our maintenance team. We hope that despite the shortcomings, you will consider giving us another chance to provide you with the exceptional stay that you deserve.Warm Regards,General ManagerRed Roof Inn York Downtown
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par RS, Gestion de l’hôtel
Dear Guest: We are sorry we did not meet your expectations. A comment would have helped us know what we could have done to serve you better. We appreciate your business. Thank you for staying with us.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
There were bed bugs, broken wooden floor,
Vomit on this stairs and the representative did nothing. Filty room, the sis did not change the sheets that we're dirty. The stairs and property is filthy and smell of smoke.
Bed bugs
Commentaires de Gestion de l’hôtel
18 oct. 2024 par RS, Gestion de l’hôtel
Dear Ms. Petal: We are sorry to hear about all these issues. We must clarify to you, that there was no bed bug activity in your room and we have no record of this situation being informed to our staff at any moment during your stay. Regarding the sheets, you stayed for 1 night and then renewed your stay for a second night. We would have gladly changed your sheets if you would have asked. The vomit on the stairs situation was taken care of by our housekeeping staff. We apologize for the smoke smell. Our smoking guests have to smoke in the parking lot. We apologize for any inconvenience. Thank you for your feedback and for staying with us.
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par RS, Gestion de l’hôtel
Dear Guest: We are sorry you were unhappy with your stay. Although you have not left any comments, we apologize for any inconvenience. Thank you for your rating and for staying with us.
par un voyageur
Absolutely disgusting
Publié le 16 oct. 2024 sur HotelsI drove an hour and a half home at 2am because of the condition of the room. The front desk attendant was outside when I arrived to check in, while checking in a man came inside to use a vending machine. After the attendant said my room number, the man walked out. When I walked out he followed me up the stairs until I stopped to take my phone out. Once inside of the room, I found brown stained bedsheets, nicotine stained lamp shade and walls (you have to sign a no smoking agreement), a dirty rusted shower, holes in the wall, missing floor planks and a broken a/c unit. There was trash in the walk way and an unhomed man urinating on the stairs
Commentaires de Gestion de l’hôtel
16 oct. 2024 par RS, Gestion de l’hôtel
Dear Guest: We are sorry to hear you had all these inconveniences. Some of these are beyond our control, like a person urinating on the stairs. If someone had informed us about this, we can assure you the police would have been called. About the room, there was an unfortunate miscommunication on the housekeepers' end. The room was not cleaned, it was left dirty, the room was in turn to have maintenance and it was not supposed to be rented to any guest. Please accept our sincere apology.
par un voyageur
I would skip it
Publié le 9 oct. 2024 sur HotelsThis hotel needs a major overhaul. Floor worn out, mildew in showers, it just needs love. Unfortunately it has a lot of long term residents thay make renovation difficult.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize if your stay did not meet your expectations and appreciate your constructive feedback. Your comments regarding the need for renovations and the mildew in showers are noted and will be passed along to our maintenance team for review. We understand the importance of providing a comfortable and welcoming environment for all our guests and are constantly striving to enhance our offerings. Please know that we are working on improvements and your feedback will guide us in this process. Despite these issues, we hope you'll give us another chance to provide a more satisfactory experience in the future.Warm Regards,General ManagerRed Roof Inn York Downtown
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par RS, Gestion de l’hôtel
Dear Guest: We appreciate you giving us 5 out of 5. We are happy to know we meet your expectations. Thank you for staying with us.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Justin,Thank you for taking the time to share your valuable feedback about your recent stay at the Red Roof Inn York Downtown. We are genuinely glad to know that you had a pleasant experience, as our team strives to provide an exceptional service to all of our guests.We understand that there's always room for improvement, and your rating of 6 out of 10 motivates us to work even harder to enhance our services. We truly appreciate your constructive feedback, and we hope to have the opportunity to serve you again in the future and aim to make your next stay a perfect 10!Warm Regards,General ManagerRed Roof Inn York Downtown
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par RS, Gestion de l’hôtel
Dear Guest: We are sorry we did not meet your expectations. Leaving comments on your feedback can help us know what we could have done to improve your stay or how we could have assisted you with any inconvenience. We appreciate your business. Thank you for staying with us.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Had to sleep with the shower on all night long, because it wouldn't shut off. There was no maintenance available. And the front desk clerk threatened to charge me $500, if the faulty shower set off the fire alarm and the fire department had to be called.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par RS, Gestion de l’hôtel
Dear Guest: We apologize for the inconvenience, our maintenance tech found that the faucet was forced and broke. We did not have him on the property at the time of the issue, but as soon as he arrived, he fixed it. Knowing, that the fire alarm was tripped because of the faulty shower faucet, we would not have charged you. Thank you for your feedback and for staying with us.
