Note fondée sur 1 004 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Sylvie,Thank you ever so much for taking the time to leave a review of your experience with us.I am thrilled to see that had a fantastic time with us and enjoyed the city of York.We hope to have the pleasure of welcoming you back in the near future!Best regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Loved Wayne the front door man ( not sure of title) …his charming smile and greetings added magic to our visit of York..what a lovely asset this man is.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Kim,Thank you for your lovely review and for rating your experience 4 out of 5. I am delighted to hear that Wayne, our doorman, made such a positive impression during your stay. He truly is a wonderful asset to The Grand, and I will be sure to pass along your kind words to him—he will be thrilled to know he added a touch of magic to your visit.On your next stay, I recommend visiting our tranquil spa, located in the hotel’s historic vaults. It’s the perfect place to unwind and relax, offering a range of treatments and facilities, including a pool and sauna. It could be a wonderful addition to your experience with us.Should you plan to return to York, please feel free to contact me, and I will be delighted to assist with your arrangements.Kind regards,Phoebe HensonGuest Relations Executive
par un voyageur
Great hotel
Publié le 17 oct. 2024 sur HotelsWhat a beautiful hotel. Easy walk from the train station. We were welcomed by the door man upon our arrival. From desk was friendly and helpful. Concierge was always willing to help. The room was so large and beautiful, we almost didn't want to leave. When we did, it was an easy walk to all the sights.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Anna,Thank you so much for your perfect rating of 10 out of 10. I am absolutely delighted to hear that you enjoyed your stay at The Grand and that our team made you feel so welcome from the moment you arrived. It’s wonderful to know that our location and spacious rooms added to the enjoyment of your visit.For your next stay, I recommend trying our dining experience at Legacy. It offers a refined tasting menu inspired by Yorkshire's finest produce, perfect for a special evening after a day of exploring the city's sights. I’m confident it would be a memorable addition to your stay.If you plan to return to York, please do not hesitate to contact me, and I will be more than happy to assist with your arrangements.With my kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your feedback and for rating your experience 4 out of 5. I am pleased to hear that you enjoyed your stay at The Grand. Your feedback is valuable to us, and it is always appreciated.For your next visit, I recommend exploring our tranquil spa, located in the hotel’s historic former vaults. With a range of treatments and facilities including a pool, steam room, and sauna, it’s the perfect place to relax and unwind during your stay.If you plan on returning to York, please feel free to reach out to me, and I will be delighted to assist with your arrangements.Kind regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to share your rating. I am pleased to hear that you had an enjoyable stay at The Grand.If you visit us again, I highly recommend trying our Afternoon Tea at The Rise. It’s a wonderful way to enjoy a selection of sweet and savoury delights while taking in the views of York’s historic city walls—a perfect way to enhance your stay with us.Should you plan a return visit, please do not hesitate to contact me, and I will be delighted to assist with your arrangements.Kind regards,Phoebe HensonGuest Relations Executive
par un voyageur
hotel muito confortável e localização perfeita
Publié le 14 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Silvia,Thank you so much for your perfect rating of 10 out of 10. I am thrilled to hear that you found The Grand to be a very comfortable hotel with the ideal location. It’s wonderful to know that we could provide you with such a positive experience.On your next visit, I would recommend exploring The Cookery School at The Grand. It’s a unique opportunity to learn from our expert chefs, offering a variety of classes, from international cuisines to local specialties. It could be a delightful addition to your stay.If you plan to return to York, please feel free to get in touch with me, and I will be more than happy to assist with your arrangements.Kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Fantastiskt hotell med toppservice!
Publié le 14 oct. 2024 sur HotelsFantastiskt hotell med centralt läge nära tågstationen och allt runt omkring. Otroligt bra service och bemötande av personal. Vi åt på deras fine-dining restaurang "Legacy" som var "top-notch". i klass med Michelin stjärna restaurang. Bra spa med pool, vanlig pool, steam-bastu och vanlig bastu. Jättegod frukost med möjlighet att kunna beställa in olika frukosträtter som Egg Benedict mm. Hotellet hade allt, det enda som jag kunde sakna var en frisörsalong i hotellet, eller en salong som de hade samarbete med för bokning av frisering.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Bästa Therese,Tack så mycket för ditt fantastiska betyg på 10 av 10! Jag är oerhört glad att höra att du uppskattade din vistelse hos oss på The Grand och att du hade en så positiv upplevelse av vår service. Det gläder mig också att ni fick njuta av en middag på vår fine-dining restaurang "Legacy" och att det levde upp till era förväntningar.Vårt spa är verkligen en lugn oas mitt i York, och jag är glad att höra att ni njöt av faciliteterna där. När det gäller frisörsalong är det något vi tar till oss, och jag hoppas kunna välkomna er tillbaka i framtiden, där jag gärna hjälper till med att organisera en bokning på en lokal salong som vi samarbetar med.Om ni planerar att återvända till York, tveka inte att kontakta mig, så hjälper jag gärna till att arrangera er nästa vistelse.Med vänliga hälsningar,Phoebe HensonGuest Relations Executive
par un voyageur de Oceanside
Publié le 13 oct. 2024 sur Expedia
Very nice property close to many restaurants and sights
Had a pool for guests to use.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Peter,Thank you very much for your wonderful rating of 5 out of 5. I’m delighted to hear that you enjoyed your stay at The Grand and found our location convenient for exploring the many restaurants and sights York has to offer.I'm also pleased you appreciated our pool facilities. For your next visit, I recommend exploring our tranquil spa, located in the hotel's historic former vaults. It’s the perfect place to unwind after a day of sightseeing, with a range of treatments available for the ultimate relaxation experience.If you plan a return to York, please feel free to reach out to me, and I would be delighted to assist in making your next stay just as enjoyable.Kind regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear Anne,Thank you so much for your fantastic 10 out of 10 rating. I am truly delighted to know that your experience at The Grand met your expectations. It is always our aim to provide exceptional stays for our guests, and your kind words are greatly appreciated.If you decide to visit us again, I would recommend trying our Afternoon Tea experience at The Rise. It’s a delightful way to indulge in sweet and savoury treats, all while enjoying the stunning views of York’s city walls—a perfect way to make your stay even more special.Should you plan another visit to York, please feel free to reach out to me, and I will be delighted to assist with your arrangements.Kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Guest Relations Team, Gestion de l’hôtel
Dear John,Thank you ever so much for your perfect rating of 10 out of 10. I am absolutely delighted to hear that you enjoyed your stay with us at The Grand. It is always our pleasure to provide a memorable experience, and your feedback is greatly appreciated.On your next visit, I highly recommend dining at our Legacy restaurant. It offers a refined culinary experience with Yorkshire-inspired tasting menus crafted by our expert chefs. It’s the ideal setting for a special evening, and I am confident it will be a highlight of your stay.Should you plan to return to York, please do get in touch with me, I will be more than happy to assist in arranging your next visit.With my kindest regards,Phoebe HensonGuest Relations Executive
