Note fondée sur 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel très propres avec beaucoup de commodité
Publié le 12 août 2018 sur HotelsService chaleureux et personnel dévoué l'hôtel nous a même offert un surclassement. Belle région qui gagne à être connue, il y a de jolies plages Buckroe Beach et fort Monroe Beach, à 20minutes et moins achalandées que virginia beach
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par a, Gestion de l’hôtel
Dear Lynette,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesSincerely,GM
par un voyageur de BELLE HAVEN
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par a, Gestion de l’hôtel
Dear Stefanie,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Candlewood SuitesGM
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The staff was very nice and understanding but the rooms itself STUNK SO BAD . I MEAN THEY SMELLED REALLY BAD . The over all stay was okay . But I wouldn’t go back simply because the rooms stick and they were really dirty . There were stains ON THE CURTAINS . Like how . Stains on the floors , you do not want to bring a black light with you okay ?
Commentaires de Gestion de l’hôtel
13 sept. 2024 par a, Gestion de l’hôtel
Dear Arfy,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.GM
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par a, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesGM
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par a, Gestion de l’hôtel
Dear John,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.GM
par un voyageur
Clean but otherwise not worth the visit.
Publié le 6 août 2024 sur HotelsWe arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate.
The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream.
The hallway reeked of pot on day 1, but gone by day 2.
We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.
Commentaires de Gestion de l’hôtel
7 août 2024 par a, Gestion de l’hôtel
Hello Bryan,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Candlewood Suites at Yorktown.GM
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The hotel was nice, the staff was very friendly and helpful. The only negative comment I have. That our room smell like stale cigarettes.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par angel, Gestion de l’hôtel
Dear Charles,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.GM
par un voyageur
Publié le 21 juill. 2024 sur Expedia
It was great!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par angel, Gestion de l’hôtel
Dear Toby,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.GM
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par angel, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.GM
