Note fondée sur 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lee
Publié le 14 déc. 2024
Commentaires de Gestion de l’hôtel
15 déc. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
O behalf of all team members we want to thank you for your 5 score.at Hampton Inn Yorkville we strive to give you the best experience possible. thank you for staying with us
par un voyageur de Lee
Publié le 13 déc. 2024
I found the staff to be very helpful and courteous. The breakfast was top-notch.
Commentaires de Gestion de l’hôtel
15 déc. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
On behalf of all team members, we appreciate your 5 score, at Hampton Inn Yorkville we strive to provide you with the best experience possible.Thank you for staying with us and we look forward to seeing you again.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
They said they had overbooked & that my room was no longer available. They put us in a room with 2 queen beds instead of what I booked
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hamptonality Staff, Gestion de l’hôtel
Hi Patrick, thank you for taking the time to share you experience with us. On the behalf of the hotel we apologize for the inconvenience of not having the room type you booked available. Our inventory can take up to 24 hours to reflect on third party sites. This is something completely out of the hotel control, but please rest assured knowing that we strive to make sure each guest is well taken care of at our hotel. Again, we sincerely apologize and hope you would give us another chance to make it up to you during a future stay.
par un voyageur
Great stay
Publié le 10 oct. 2024 sur HotelsThis was a really nice hotel. Its been updated and is clean and quiet.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
Thank you for staying with us at Hampton Inn Yorkville we appreciate your business and your feedback, and look forward to seeing you again.Best regards,
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Property was very well kept and staff was friendly. Could use a better entry way sign to direct to hotel.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
Thank you for staying with us at Hampton Inn Yorkville we appreciate your business and your feedback.We look forward to seeing you again.Best Regards,
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
Thank you for staying with us, at Hampton Inn Yorkville we appreciate your business and look forward to seeing you again.Best regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
Thank you for staying with us at Hampton Inn Yorkville we appreciate your business, and look forward to seeing you again.Best regards,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mayra Solis, Front Desk Agent, Gestion de l’hôtel
Thank you for staying with us,we at Hampton Inn Yorkville appreciate your business and look forward to welcoming your back.Best regards,
par un voyageur de CHAMPAIGN
Publié le 15 sept. 2024
This property always seems like it’s under construction.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hampton Staff , Gestion de l’hôtel
Hi Jason, Thank you for taking the time to share your experience with us. We would like more information in regards to you feeling as if the hotel is under construction. We have recently renovated our hotel but there isn’t any construction going on. We would love if you would give us a call to elaborate more about this concern. We strive daily to provide the best guest experience and would love the opportunity to change your prospective, if given the chance. Again, we appreciate your feedback and we are looking forward to hearing from you and making this right during your future stay with us. Kind Regards,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par The Hampton Inn Yorkville staff, Gestion de l’hôtel
Thank you for sharing your feedback. I’m truly sorry to hear that your stay did not meet your expectations. Your experience is very important to us, and I would appreciate the opportunity to learn more about what went wrong.Please reach out to me directly at [Your Contact Information] so we can discuss your concerns in detail and work towards a resolution. We genuinely want to make things right and improve based on your valuable insights.Thank you for bringing this to our attention. We hope to have the chance to regain your trust in the future.
