2/10 – Terrible
Kelly
Voyage en famille avec de jeunes enfants
20 août 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will never stay at this property again. We live in Pennsylvania & chose this hotel for the higher rating than some others in the area & I can't for the life of me figure out why. First, the parking lot is horrible. There is barely any room. The room I chose on Expedia wasn't available. So we were given a different room. This room was absolutely filthy. Our feet were black from the dirty floor that staff said "they cleaned very well". Theres no way. I used a white towel to clean the floors so our one years legs didnt turn black & the towel was covered in black dirt. The room had a terrible musty smell, I'm guessing from the crappy AC unit that looked like it hasn't been cleaned in years. The bathtub was gross & didn't even have a drain cover to use the bathtub. TV remote didn't work which wasn't a terrible thing as we only tried to watch it once since we weren't there much. The bed was extremely uncomfortable. The AC on the first night worked great. 2nd night when turned on it smelled like something was burning so we turned it off. When telling the staff the next day he said "i checked it and it worked fine". Well it didn't that night because we were drenched in sweat the next morning. When asked for at least 1 nights refund, I was told no and to contact Expedia for a refund even though I paid at the hotel. Expedia told me it needed to be done at the hotel. Needless to say this hotel is not even worth a penny. Go across the street to Holiday Inn.
Kelly
Séjour de 2 nuits en août 2024