Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Hotels
Really not a great stay. Very dirty, stained sheets. Would not recommend.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,This does not reflect the high standards we aim to maintain, and I understand how disappointing this must have been. Please know that your comments have been taken seriously, and we are taking immediate steps to address this issue with our housekeeping team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 17 août 2024 sur Expedia
The room smelled like someone had been sick there earlier. The shower didn’t work & facilities were old. The bed was comfortable.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Virginia,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and functional environment is very important to us, and we’re disappointed to hear that we fell short of these standards. Your feedback has been shared with our team to address these concerns promptly. We are currently reviewing our maintenance and cleaning procedures to ensure that similar issues are resolved swiftly. We appreciate your input as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
not good
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Akash,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Ehh
Publié le 13 août 2024 sur HotelsStay was pleasant enough for a quick rest to continue on our journey north. Room had a funky smell to it & the roof had bubbles due to water damage before. The front desk girl was sweet.. the one thing I did hate was there were no elevators.
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you for sharing your experience with us. We're glad to hear that your stay was pleasant and that our front desk staff provided friendly service. Your concerns are taken seriously, and we'll address them promptly to improve the quality of our rooms. We also understand that the lack of an elevator was an inconvenience. Your feedback helps us identify areas where we can enhance our guests' comfort, and we appreciate you bringing this to our attention. Thank you for choosing to stay with us, and we hope to offer you a more comfortable experience on your next visit.
par un voyageur
Publié le 12 août 2024 sur Hotels
Sticky stairways, bathroom and No elevator . 8am breakfast had no bread, little eggs, no bacon and no coffee.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Scott,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Dale,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.
par un voyageur
Beware
Publié le 30 juill. 2024 sur HotelsWe encountered several issues during our time there.
Firstly, there was a lack of hot water, which made for quite an uncomfortable experience. Additionally, the bed and pillows were exceptionally hard, leading to a restless night's sleep.
Furthermore, the lack of creamer on our first day was disappointing, as we were unable to enjoy our morning coffee as we had hoped. The breakfast provided was also subpar, with the sausage appearing to be boiled and the eggs looking as though they had been microwaved.
I believe it is important for you to be aware of these issues so that they can be rectified for future guests. I hope that you will take this feedback into consideration and work towards improving the overall experience at your hotel.
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Carolyn,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
