Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel bien situé et bien entretenu.
Publié le 13 oct. 2023 sur HotelsLa piscine était très propre.
La clientèle de passage était un peu bruyante.
L’hôtel est situé dans un endroit sécurisant.
Commentaires de Gestion de l’hôtel
13 oct. 2023 par Best western Yuma mall , Gestion de l’hôtel
Thank you for your feedback and we are very pleased you enjoyed your stay.
par un voyageur
Publié le 2 déc. 2024
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
We would like to thank you for your feedback following your recent stay at our property.
par un voyageur
Publié le 26 nov. 2024
Friendly, knowledgable staff. Conveniently located near a mall, shopping centers & lots of dining choices. On-site cafe. Spacious rooms.
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Yuma Best western mall, Gestion de l’hôtel
Thank you for your comments and we are pleased you enjoyed our location and our on site cafe. We hope to see you again.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The bathroom exhaust fan was not working The refrigerator was not plugged in There was no desk chair The cord to the phone would not stay plugged in
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thanks for taking the time to give your feedback. I'm sorry to hear the room wasn't up to the standards you've come to expect from us. I have personally addressed this with our maintenance staff to ensure this is corrected.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thank you for your rating response. We are happy you enjoyed your stay.
par un voyageur
Decent stay
Publié le 30 sept. 2024 sur HotelsThe hotel was over all okay, the parking isn’t the greatest, the spaces are very tight. The room had like a stuffy smell to it, and I always flush the toilets and open the faucets to see if they work and the toilet was leaking. I called to notify no one picked up the phone. The AC situation is very confusing. Beds were squeaky and not really comfortable.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the bathroom facilities.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Check-in lady was nice. I wouldn’t recommend coming again. Huge roaches in room. Called front office.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our staff to ensure all guest have a great experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
No elevator. Lack of water pressure Great breakfast!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
We really appreciate you taking the time to share your rating with us. Pleased you enjoyed our breakfast.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It's was great quiet breakfast was great pool was nice also
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to our property.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Best Western Yuma Mall, Gestion de l’hôtel
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to our property.
