Note fondée sur 486 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean
Modeste mais trés correct
Publié le 21 mars 2017 sur HotelsHôtel de qualité moyenne mais servant un trés bon petit déjeuner
Commentaires de Gestion de l’hôtel
30 mars 2017
Jean, thank you for you comment on our breakfast. Please come again the next time you visit Zachary
par un voyageur
Publié le 19 nov. 2016 sur Hotels
Chambre propre mais insuffisamment aérée qui sentait le "renfermé" à notre arrivée.
Lavabo à l'extérieur de la salle de bain. Déçu par ce Best Western
par Didier de paris
Chambre ne correspondant pas a la réservation
Publié le 3 nov. 2013 sur Expedia
Pour : Ras
Contre : Le respect des reservations
Nous avions réserve une chambre avec deux queen beds, nous avons eu une chambre avec un queen bed et un canapé lit. Pour toute explication juste un problème de surbooking. A consenti à une ristourne de 10 dollars sur le prix initial.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I REALLY ENJOYED MY STAY! The female manager was amazing this weekend and assisted in making my stay the very best!! I will definitely stay here again!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're so glad to hear you enjoyed your stay and that our manager made such a positive impact on your experience. We can't wait to welcome you back for another amazing visit! Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Little musty smell in room because the air was set high
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We apologize for the musty smell you encountered during your stay. We'll address the air quality in the room to ensure a more comfortable experience for future guests. We appreciate your input and hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you had an amazing experience. Your support means the world to us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Staff was polite and helpful.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff made a positive impression during your stay. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic 5-star review! We're so happy to hear you enjoyed your stay. We look forward to having you back with us soon!Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
I didn’t have a stay. I called Best Western Saturday morning and they told me my reservation had been cancelled. She couldn’t tell me the name of the person that cancelled the reservation. I was the person that made the reservation, so It would be nice to know who cancelled it. There was nobody I know who would have cancelled because nobody knew I was going.
I left a message for the Manager with all the information and the cancellation number. Never heard back from the manager.
I wasn’t about to drive six hours through terrible weather during a holiday weekend not to have a hotel room.
My children and grandchildren live in Zachary and Best Western has always been where we stayed.
Very dissatisfied and very disappointed!!!
The cancellation number the lady at the desk gave me was 57302228723.
I booked the room August 10th. I hope somebody didn’t give the room to someone else.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the confusion and frustration regarding your reservation. It’s unacceptable that you did not receive the assistance you needed, especially with your plans to visit family. Your concerns are important to us, and we will look into this matter immediately. Please reach out to our customer service so we can assist you further and ensure this does not happen again. Thank you for bringing this to our attention, and we hope to resolve this issue for you.Sincerely, Hotel Manager
par un voyageur
Great stay!
Publié le 22 août 2024 sur HotelsClean room, friendly staff, our room had a jacuzzi tub. Would definitely stay here again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your clean room and the jacuzzi tub, along with our friendly staff. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager
