Note fondée sur 364 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Very Welcoming
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Dear Ishmael, Thank you for taking the time to share your positive experience at Comfort Inn & Suites Zachary. We are thrilled to hear that you found our hotel to be very welcoming. Our team strives to provide a warm and friendly environment for all our guests, and it's wonderful to know that we were successful in our efforts during your stay. We are committed to making every guest's stay as enjoyable and comfortable as possible, and your feedback affirms that we are headed in the right direction. We look forward to welcoming you back soon and providing you with the same great service. Warm Regards,General ManagerComfort Inn & Suites Zachary
par un voyageur de Riverdale
Publié le 23 sept. 2024
The room we were fiestvgiven
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Connie,Thank you so much for taking the time to share your positive experience at our hotel with a 5-star rating! We're thrilled to know that the room we provided met your expectations and contributed to a wonderful stay at the Comfort Inn & Suites Zachary.Our team is dedicated to ensuring all our guests feel valued and comfortable, and it's heartening to know that we succeeded in your case. We sincerely look forward to welcoming you back for another enjoyable experience. Your satisfaction is our highest reward. Warm Regards,General ManagerComfort Inn & Suites Zachary.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I arrived about ten to three and they would check me in so I had to kill 10 minutes waiting. The tv didn’t work and someone had to come fix the cable. No shampoo on the shower container.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear John,We appreciate you taking the time to share your recent experience at Comfort Inn & Suites Zachary. We sincerely apologize for the inconvenience you encountered during your stay. Our goal is to provide a seamless, comfortable experience for all our guests, and we regret that we fell short of your expectations.We value your feedback and assure you that we take these matters seriously. We've noted your comments regarding the check-in time and the issues with the television and shampoo. We are actively working to ensure these kinds of issues do not occur in the future. Your comfort and satisfaction are of utmost importance to us and we hope to have the opportunity to make your next stay more enjoyable.Warm Regards,General ManagerComfort Inn & Suites Zachary
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Erin,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Latonya CummingsGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Melanie,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Latonya CummingsGeneral Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
The room was decent as well as the interior of the hotel. There were several fans/dehumidifiers in the hallway. The room's toilet is loose and needs to caulked again after the subflooring is repaired.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Charles,Thank you for your feedback. We're glad to hear that you found the room and interior decent, but we apologize for the issues you encountered. We appreciate you bringing the toilet and hallway concerns to our attention, and we'll address them promptly. We hope to provide a better experience during your next stay.Sincerely, Latonya CummingsGeneral Manager
par un voyageur
Not the Best
Publié le 4 août 2024 sur HotelsThis hotel has humidity problems and a/c problems. We had to be moved from our room because the carpet was wet under the air conditioner. We stepped in it every time we got in or out of bed. The a/c unit in the vending area was dripping so bad they had a trash can under it catching the water. It was overflowing onto a towel. The shower in the first room had mold in the grout.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Brenda,Thank you for your feedback. We apologize for the issues with humidity, the A/C unit, and the mold in the grout. We will address these concerns to improve the comfort and cleanliness of our rooms.Sincerely, Latonya CummingsGeneral Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear BRENT,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 5 rating. If you have any specific feedback or concerns, you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Latonya CummingsGeneral Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
The rooms themselves were average for a low cost room. The staff on the other hand were way above average. Everyone was friendly and helpfull. They actually acted like they wanted to be there and wanted to help. If not for the staff my rating would be way lower.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Randall,Thank you for your feedback. We're delighted to hear that our staff exceeded your expectations with their friendliness and helpfulness. We apologize that the room did not meet your expectations, but we're glad our team made a positive impact on your stay. We appreciate your comments and hope to improve your experience next time.Sincerely, Latonya CummingsGeneral Manager
