Note fondée sur 146 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Needed a queen bed for a reason and room was equipped with two full size beds. When checking in the receptionist said your two full size beds are ready and I promptly stated you mean the queen size I ordered and the receptionist lied and said “yes the queen size beds are ready.” Customer service for hotel reached out to me via text same night and asked about my stay and they said they would let me know immediately and I’m going on my 2nd night without a response. The TV has a large blinking line on it, water heater is weak for bathing, and tiles missing from wall and floor
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nick,Thank you for sharing your experience with us. We sincerely apologize for the issues you faced, especially regarding the bed mix-up and lack of follow-up from our team. This is not the level of service we aim to provide. We will address the communication, TV, and room maintenance concerns immediately to prevent future occurrences. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Robert,We're thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marcus,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your recent visit. We hope to welcome you back soon for an improved experience.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Average nothing to brag about
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Cindy, We're sorry to hear that your experience was not outstanding. Your feedback is valuable to us as we strive to continuously improve our services. We appreciate you taking the time to share your thoughts with us and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nedra,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
We had a great stay! Thank you so much for maintaining such an outstanding facility! Well most certainly be back in the future.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Moshika,Thank you for rating your stay with us 8 out of 10. We appreciate your feedback and are glad to hear you had a positive experience overall. If there is anything specific you think we could improve, please let us know. We look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karen,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"We appreciate your honest review and are sorry that your experience fell short of what we aim to provide. Your feedback is valuable, and we'll use it to improve our services and facilities. If you have any specific concerns you'd like to discuss further, please contact us directly so we can address them promptly."Sincerely, Hotel Manager
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The hotel is just off the main drag but the surrounding make it look like it is in the low part of town
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for your feedback. We're glad you found our hotel conveniently located. We understand that the surrounding area may not have met your expectations, and we'll consider your comments as we work to improve our guests' overall experience. We hope to welcome you again soon.Sincerely, Hotel Manager
