Ratings based on 612 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 31, 2024 by Leni, Hotel Management
Dear Mrs. Aleksandra, thank you very much for your praise of a Hotel International in your feedback review. We will be happy to do even much better at your first potential return
by A traveller from Chicago
Posted Aug. 6, 2024 on Expedia
Roomy rooms, clean and great breakfast buffet
Comment from Hotel Management
Aug. 8, 2024 by Hotel International , Hotel Management
Dear Maria, it is a great joy to read such a great review of a hotel International Zagreb, and we thank you very much for that. We are happy that most of our customers are sincerely happy here, and we are looking forward to be at your service hopefully soon again here. Kind Regards
by A traveller
Would like to forget
Posted Jul. 25, 2024 on HotelsIt all started wrong as I have reserved the room with breakfast through the hotels.com app, but when I arrived at the hotel I was informed that breakfast was not included. After chatting with Kathrine from Hotels.com app it was just confirmed to me that this is the hotel policy. Strangely though when I asked whether I did choose breakfast option I did not get an answer. Just got that this is the hotel’s policy.
Further to that my room had an issue in the bathroom where the ceiling was dripping water, after the technician came to see, he informed me that the next day we were going to change room. The hotel never informed us, we were in the room until 11am, no one called or visited. We went out in the city and when we came back our key was disabled because “you were changed room why did you not come to reception?”
Overall it is unfortunate on how hotels.com handled my reservation.
Comment from Hotel Management
Jul. 26, 2024 by Hotel International Zagreb, Hotel Management
Dear Mr. Alexis,Thank you for sharing your stay experience impressions with us. We are sorry if there was a problem when booking a room with breakfast. Sometimes when booking through an agency, there can be misunderstandings, but we know that the colleague at the reception saw the problem immediately and it was resolved immediately. We also know about your water leaking situation. Our apologies if you did not understand well that you need to come to the reception the morning after to change the room if needed. We hope that we will have the opportunity to host you again in our hotel.Sincerely, Hotel International Zagreb
by A traveller
Posted Jul. 24, 2024 on Expedia
The hotel is average. The frustrating part was being there for two nights - two rooms - one room was fine but the other one had a broken AC the whole time we were there. Tried calling to have it fixed - had someone come see it twice. The very last time it turned off completely and we slept in complete heat. Hotel just said sorry about it and nothing else. No option to switch rooms - nothing. Wouldn’t recommend coming back!
Comment from Hotel Management
Jul. 25, 2024 by Hotel International Zagreb, Hotel Management
Dear Mrs. Katarina, we sincerely appreciate your passing on your observation. The opinion of our guests is extremely important to us and helps us monitor our work and the quality of our services. We would like to convey our sincerest regrets and apologies for the air conditioning problems you experienced at our hotel. The information you provide us is invaluable feedback that we will use to improve our performance in the future. Your comments are important for the education and training of our staff. We will ensure that your feedback is delivered to everyone. Rest assured, we appreciate all guest comments and have communicated the stated problem with the managers and taken all measures to prevent such situations from recurring. We would really appreciate it if you could give us another chance; we can assure you that next time we will not disappoint. Thank you for giving us the opportunity to apologize. Thanks again for the feedback. I hope to see you again soon.Best regards, Hotel International Zagreb
by A traveller
Posted Jul. 19, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by Hotel International Zagreb, Hotel Management
Dear Mr. Alexis, Thank you for staying with us.
by A traveller
Posted Jun. 28, 2024 on Hotels
Comment from Hotel Management
Jun. 30, 2024 by Alen, Hotel Management
Hi,Thank You for staying at our hotel. It was pleasure to host You here. Kind regards
by A traveller
Posted Jun. 10, 2024 on Expedia
Beautiful renovated .I will come again !
Comment from Hotel Management
Jun. 11, 2024 by Hotel International Zagreb, Hotel Management
Dear Mr Tommi, it was a great joy to see such a great evaluation of a hotel International Zagreb. We thank you very much for that, and we are sincerely looking forward to be at your service sometimes soon again.Best Regards,
by A traveller
Posted May 26, 2024 on Expedia
For short stay it was a very nice hotel
Comment from Hotel Management
May 26, 2024 by Hotel International Zagreb, Hotel Management
Dear Ms. Denise, we thank you very much for your positive comment of our hotel. It will be a great pleasure to welcome you here soon again.
by A traveller
Posted Mar. 31, 2024 on Hotels
Comment from Hotel Management
Apr. 1, 2024 by Ana - Recepcija, Hotel Management
Dragi gospodine Zvonimir, puno zahvaljujemo na vašoj najvišoj ocjeni i radujemo se ponovno Vam uskoro poželjeti dobrodošlicu ovdje kod nas, u hotelu International Zagreb!
by A traveller
Posted Mar. 14, 2024 on Expedia
Thanks for a great stay at your property. Good location. Parking was easy. Thank you.
Comment from Hotel Management
Mar. 14, 2024 by Ana - Front desk, Hotel Management
Dear Jamie, Thank you so much for your review. We are glad that you have been satisfied with your stay. It was a pleasure to have you as our guest. We look forward welcoming you back.
