Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Pas terrible
Publié le 3 avr. 2024 sur HotelsChambres petites ,personnel pas sympa.
Pas de machine café,rien dans le frigo.
Je ne reviendrais pas
0 pour un Sheraton
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Front office team, Gestion de l’hôtel
Dear Gilles,We sincerely apologize for the inconvenience you experienced during your stay at Sheraton Zagreb Hotel. We understand that the size of the rooms did not meet your expectations, and we regret any discomfort this may have caused. Additionally, it is disheartening to hear that you found our staff to be unsympathetic. Providing exceptional service is a top priority for us, and we apologize if we fell short in this aspect.Regarding the absence of a coffee machine and items in the fridge, we appreciate your feedback. We continuously strive to improve our amenities and offerings, and your comments will certainly be taken into consideration for future enhancements.We value your feedback as it helps us identify areas for improvement. Please know that your concerns have been noted, and we are committed to ensuring a more satisfactory experience for all our guests in the future. Should you reconsider staying with us again, we would welcome the opportunity to exceed your expectations. If there is anything else we can assist you with, please do not hesitate to contact us directly. Thank you for sharing your thoughts with us.Kind regards,
par un voyageur de Morainvilliers
Publié le 7 févr. 2024 sur Expedia
Le personnel est tres bien, aussi bien au bar, que au petit dejeuner. Il sont tres serviables et souriants.
Les chambres sont veillottes, et les douches sales (joints moisis, pommeau de douche branlant).
Les chambres sont egalement assez bruyantes.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Front office team, Gestion de l’hôtel
Dear Mr. Thierry,Thank you so much for taking the time to share your amazing experience at the Sheraton Zagreb Hotel! We are delighted to know that our hotel exceeded your expectations.At Sheraton Zagreb Hotel, we strive to provide exceptional hospitality and create memorable experiences for each of our guests. We are thrilled to learn that our team's dedication and commitment made your stay truly special. We will make sure to pass on your compliments to the entire staff, as they will be thrilled to know that their efforts made a positive impact on your stay.We are honored to have had the opportunity to be a part of your visit to Zagreb, and we truly appreciate your wonderful feedback. Your endorsement means the world to us and will serve as a great motivator for our team.Once again, thank you for choosing the Sheraton Zagreb Hotel, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,MartinaSheraton Zagreb Hotel
par un voyageur
Bel hôtel
Publié le 7 janv. 2024 sur HotelsDommage que nous n avons pas pu réserver le buffet du 25 décembre
Belle piscine et sauna
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Front Office Team, Gestion de l’hôtel
Dear Sebastien, thank you so much for your honest review of our hotel. It was our pleasure to have you as our guest and we hope to host you again in the future. Kind regards, Sheraton Zagreb Hotel
par un voyageur
Publié le 16 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Sheraton Zagreb Hotel, Gestion de l’hôtel
Dear Madam/Sir, thank you for your kind review of our hotel. It was our pleasure to have you as a guest and we hope to host you again soon! Kind regards, Sheraton Zagreb Hotel
par un voyageur
Publié le 11 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2023 par Sheraton Zagreb Hotel, Gestion de l’hôtel
Dear Adrijana,Thank you very much for kind review.Hope to host you again.Kindly,
par un voyageur
Publié le 15 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2023 par Sheraton Zagreb Hotel, Gestion de l’hôtel
Dear Chang Jin,Thank you so much for taking the time to review your recent stay with us. We greatly appreciate your feedback, and we are thrilled to see that you awarded us a perfect 10/10 rating.We are delighted to know that we met and exceeded your expectations during your time with us. Our team works tirelessly to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to receive such positive recognition.If you have any additional comments or suggestions you would like to share, please don't hesitate to reach out. We are always looking for ways to enhance our services and make our guests' experiences even more remarkable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,
par un voyageur
Publié le 16 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 juill. 2023 par Sheraton Zagreb Hotel, Gestion de l’hôtel
Dear Benoit,Thank you kindly for taking your precious time to post this top rating of your stay with us. It was a pleasure to have you as our guest.We are looking forward to welcoming you back again.
par un voyageur
Publié le 9 juin 2023 sur Expedia
Ne mérite pas ses 5 étoiles. Hôtel vieillot dans une zone sale et taguée. Salle de bain sentant le moisi, moquette vieille au sol. Personnel peu motivé. Totalement impersonnel. Au bar, le Spritz était "transparent" (manque d'Apérol de prosecco)
Commentaires de Gestion de l’hôtel
9 juin 2023 par Sheraton Zagreb hotel, Gestion de l’hôtel
Dear Francesca, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this review of the experiences during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are sorry that you had not reached out to us during your stay with more details concerning your dissatisfaction. We truly hope for the opportunity to welcome you again and provide the most memorable stay perfect in every meticulous detail. Thank you very much and best regards from the Sheraton Zagreb hotel.
par un voyageur
voyage d'affaires
Publié le 7 janv. 2023 sur Hotels2 nuits pour affaires
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Hotel Management, Gestion de l’hôtel
Dear Vincent, thank you for your loyalty to the Sheraton brand and for taking your precious time to post this top rating of your stay with us. It was a pleasure to have you as our guest. We are glad to hear about your satisfaction with the service provided. We always strive to give our best and provide a perfect stay for all guests. We are looking forward to welcoming you back again! Thank you very much and best regards from the Sheraton Zagreb Hotel.
par un voyageur
Vraiment géniale
Publié le 4 janv. 2023 sur HotelsJe suis vraiment contente du service , de l emplacement surtout pas besoin de voitures , le personnel super gentille les femmes de chambre pareil ,
Commentaires de Gestion de l’hôtel
5 janv. 2023 par Front Office Manager, Gestion de l’hôtel
Dear Nehad, thank you for your loyalty to the Sheraton brand and for taking your precious time to post this top rating of your stay with us. It was a pleasure to have you as our guest. We are glad to hear about your satisfaction with the service provided. We always strive to give our best and provide a perfect stay for all guests. We are looking forward to welcoming you back again! Thank you very much and best regards from the Sheraton Zagreb Hotel.
