Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2019 sur Hotels
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Its a decent hotel. Not family friendly, super noisy at night, could be much cleaner.
Super friendly staff.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Wwow
par un voyageur de SPRING
Publié le 25 juill. 2023
I was pleasantly surprised with this new hotel in Zahle. The staff was courteous, the rooms were nice and clean.
If there is one thing I would suggest is for them to answer their emails.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par La Place Hotel, Gestion de l’hôtel
Thank you for sharing your wonderful experience at our hotel in Zahle. We're delighted that you were pleasantly surprised by the quality of our services and the cleanliness of our rooms. Your kind words about our courteous staff have been passed on to them, and they are truly appreciative of your recognition.Moreover, we sincerely appreciate your valuable suggestion about improving our email responsiveness. Communication is vital, and we apologize for any inconvenience caused by delays in our replies.Once again, we are grateful for your review and we look forward to welcoming you back and exceeding your expectations on your future visits to Zahle.Warm regards
par un voyageur de Calgary
Publié le 3 juill. 2023 sur Expedia
The towels smelly. Pillows smells and they seemed old with many oily heads slept on them. Shower drainage was clogged and water was flowing throughout the bathroom. This should be named a hostile stay.
Commentaires de Gestion de l’hôtel
3 juill. 2023 par Front desk Staff, Gestion de l’hôtel
Dear valued guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your recent stay with us. We take feedback from our guests very seriously, as it helps us improve our services and provide a better experience for future guests.Your feedback will be shared with our management team to ensure that necessary improvements are made to prevent such incidents from occurring in the future.Once again, we apologize for the inconveniences you experienced during your stay. We value your feedback and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience should you choose to stay with us again in the future.
par un voyageur
Publié le 20 oct. 2022 sur Expedia
The person preparing breakfast, forgetting to check my room, forgetting amenities and towels, and forgetting to return my laundry was the SAME person doing all these jobs, and was not very good at it. Obviously was not trained for any of the jobs, just cheap labor, and not clean. And all talk - no action. The only thing he cared about was the next cigarette, and helping relatives use guests. Would never consider this place again. Location was fine. To use elevator, you need to take your luggage up at least 10 steps before you get there.
The 2 young ladies AT FRONT DEST WERE SUBERB.
Commentaires de Gestion de l’hôtel
14 nov. 2022 par Front desk Staff, Gestion de l’hôtel
Hello Mr. Louis, we are truly sorry for your bad experience, we will definetly take it into consideration to make the experience more enjoyable. We would love to make it up for you and we will be more than happy to see you again and to make your stay as perfect as you desire.
par un voyageur
Publié le 10 juill. 2022 sur Expedia
Great customer care.
par un voyageur
Publié le 20 juin 2022 sur Expedia
We paid for extra bed through Expedia but staff still requested additional funding at check in. This is a dishonest practice.
par un voyageur
Publié le 19 oct. 2019 sur Hotels
