Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,2 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2018 sur Hotels
déjà notre réservation en ligne n'est pas enregistré
l'attente logue pour avoir chambre
heureusement ils en avait de libre
par un voyageur
Poor facilities
Publié le 4 janv. 2020 sur HotelsMy stay at the apartment was not comfortable, the staff at the reception were not very helpful, the rooms needs repair, the bath tub not working properly.. apartment not equipped with self tools for cooking etc.
par un voyageur de Texas, us
Publié le 12 janv. 2019 sur Expedia
Bedbugs found on the beds
Check-in problems because they couldnt find our paid reservation in their systems
Phone numbers that arent working
Commentaires de Gestion de l’hôtel
17 janv. 2019 par For Abla, Gestion de l’hôtel
Hello, we are awfully sorry to have learned of such unfortunate review. However, we can't manage to control any person's feeling as every human is entitled to own opinion.,. We strongly oppose this kind of review with the strongest term possible, that there was NO and there are No such incidents in our property. We accept there can be a guest who feels dissatisfied for reasons best known to him or her but should not be to that direction. We categorically say the Review is malicious! Let our viewers ignore this.
par un voyageur de Oakland
Publié le 7 janv. 2019 sur Expedia
For our family of 5, the 3 bedroom with living area seemed appealing. However, the cleanliness service and decor and maintenance were all subpar. There were:
Missing tiles in the bathroom ;
Broken light over the mirror in the master bath making it difficult to wash up/brush teeth in the dark;
Kitchen was dirty (see attached photo)
Kitchen did not have towels or dish soap to wash utensils;
Front desk rep did not have our reservation and tried to quote a price of $250/night until I pointed out apartment was paid for in advance;
We asked for bottled water because we understood you need bottled water for driving, brushing teeth, etc. the rep tried to charge us for it;
Breakfast was included in the price-the “dining area” is very small and when we went to eat we were seated on the lawn
Based on the above issues, we had to change hotels at additional expense. This property was terrible. I am seeking a refund from Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2019 par For Abla, Gestion de l’hôtel
Hello Erica, we are deeply sorry and regretful for we had technical problems with our servers and account. And about the maintenance issue, we are sorting it out and we promise to live up to standard for our future guests.
Deeply sorry for any inconveniences caused at the time.
par un voyageur
Bad service!!!!
Publié le 28 déc. 2018 sur HotelsMöttes av extremt dålig service ochpersonal som hävdade att vi inte hade någon bokning, vilket ingen annan heller hade som hade bokat via hotels.com.
Tog oss två timmer varav en timmas köande i telefon med supporten för att övertyga dem... den enda som räddade upp vistelsen var den trevliga servitören Mike, han gjorde sitt allra bästa för att bättra på servicen, all heder till honom.
Hotellet har heller inget fungerande internet vilket sannolikt bidrar till att de inte får bokningar....
Rekommenderas absolut inte....,
Recommandé
pour Tout le mondepar un voyageur de Nigeria
the studio apartment is too small & choky
Publié le 4 janv. 2018 sur Expedia
Pour : The front desk morning staff. The staff were accommodating and responsive.
Contre : The bathroom used water flow. The space od Studio apartment
Emplacement : Location is good. However the tourist places like Spice City, various beaches etc. are far
The studio apartment signified for two was two choky for me and my daughter with kitchen facilities. The bathroom facilities was inadequate for bath water access so the bathroom floor is always wet
