Ratings based on 48 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 18, 2023 on Expedia
The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times
I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water.
Comment from Hotel Management
Jul. 19, 2023 by Alok, Hotel Management
Dear valuable Guest,Sunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. I will surely work on this and find solutions immediately. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,Alok PrabhakarGeneral Manager
by A traveller
Great place
Posted Oct. 17, 2022 on HotelsGreat place, very kind service
by A traveller
Posted Dec. 2, 2021 on Hotels
by A traveller
Posted Mar. 7, 2021 on Expedia
by A traveller
Posted Feb. 10, 2020 on Hotels
Comment from Hotel Management
Feb. 11, 2020 by Alok, Hotel Management
Dear Guest,
Thank you very much for the feedback. Look forward to another occasion to host you at Neptune Pwani.
Kind Regards
Alok
by A traveller
Posted Apr. 20, 2019 on Hotels
Comment from Hotel Management
May 2, 2019 by Alok, Hotel Management
Dear Guest,
Thank you very much for the feedback and much appreciated.
Look forward to another occasion to host you at Neptune Pwani.
Thanks again and have a nice day.
Kind Regards
Alok
Recommended
for Otherby A traveller from Georgia
Posted Jul. 4, 2018
I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me
since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also.
by chacea
Excellent vacation!
Posted Dec. 20, 2017 on HotelsService and food were excellent. The pools amazingly clean and beautifully designed. Our rooms were beautiful.
Recommended
for Familiesby A traveller from Nairobi
hotel n a good location with excellent beach
Posted Sep. 7, 2017 on Expedia
Pros: Beach & overall hotel facilities
Cons: Pricing is too high for the seafood restaurant which was not part of the all inclusive
Location: excellent location though a bit far from the main town. not much to see in the near vicinity
Thoroughly enjoyed our stay. It is one of the best all inclusive hotels we have stayed in.
Comment from Hotel Management
Sep. 9, 2017 by Alok, Hotel Management
Dear Guest,
Sunny Greetings from Neptune Pwani Beach Resort & Spa.
Thank you for choosing Neptune Hotels for your recent holidays and we were very much delighted to serve you.
It was our great pleasure and honour to have you at Neptune Pwani Beach Resort & Spa.
Thank you also for the feedback and the content is well noted.
We wish you all the very best in your professional and personal endevours.
Yours sincerely.
Alok Prabhakar
General Manager
Neptune Pwani Beach Resort & Spa.
Zanzibar.
Recommended
for Everyoneby A traveller
Nice hotel doesn't let u spend lot of money
Posted Jul. 9, 2017 on ExpediaThe hotel has a great security which makes u feel safe , the workers were very nice and the best thing that's everything was freee , the snack bar, lunch, dinner , Thai restroom etc. at dinner time it had great shows
Comment from Hotel Management
Jul. 15, 2017 by Alok, General Manager, Hotel Management
Dear Sir,
Thank you for the feedback and for choosing Neptune Hotels for your recent holidays. It was our great pleasure and honour to have you at Neptune Pwani Beach Resort & Spa, Zanzibar.
Happy to know your stay was enjoyable, relaxing each and every moment with full of African memories.
We request you to share your good experiences at Neptune Pwani on Trip Advisor and on HolidayCheck.
We wish you all the very best in your professional as well as personal endeavours.
With kindest regards
Alok
General Manager
