Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
3,8 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Magnifique
Publié le 9 nov. 2021 sur HotelsJe ne sais par où commencer!
J'ai vraiment aimé mon séjour dans cet hôtel. La plage se trouve à 5 minutes à pieds et il est relativement bien situé.
L'hôtel est très calme et très beau avec 3 grandes piscines, il ressemble à un petit village. Il y'a beaucoup de verdure, c'est très apaisant. La nourriture est bonne.
Tout le personnel est poli, accueillant, aimable et au service de sa clientèle et toujours avec le sourire.
L'hôtel est très propre, la chambre était nettoyée tous les jours. Elle est spacieuse, lumineuse avec une moustiquaire au dessus du lit.
A chaque étage, un espace fauteuil est aménagé, c'est très confortable ainsi que tout le reste du mobilier de l'hôtel.
Je voyageais seule et me sentir en sécurité était important. Je me suis sentie à l'aise de la première à la dernière seconde.
Je vous recommande fortement l'hotel, vous ne serez pas décus. J'y retournerai quand je reviendrai à Zanzibar! Encore merci pour tout!!
Commentaires de Gestion de l’hôtel
9 nov. 2021 par MD, Gestion de l’hôtel
Dear Stéphanie,
Thank you so much for taking the time to share your experience with us.
It was our pleasure to host you.
We share guest feedback with our team members every day, and I know our team will be absolutely thrilled to learn they played a role in offering you a great experience. It means so much to us as our main mission is to ensure guests experience the highest quality of service and the best Zanzibari hospitality.
We truly hope to have the opportunity to welcome you back to Ngalawa Hotel & Resort.
Kind Regards,
The Ngalawa Hotel & Resort Team
par un voyageur
Publié le 30 sept. 2021 sur Expedia
Établissement très propre le personnel hyper gentil, roberto est un excellent réceptionniste, les 3 piscine de l’hôtel sont magique , hôtel isolé et calme très bien pour se détendre
Commentaires de Gestion de l’hôtel
6 oct. 2021 par Team Front Office , Gestion de l’hôtel
Dear Dalila,
Thank you so much for your kind words and giving us a perfect score.We appreciate you taking the time out to share your experience with us — and we agree, Robert is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to welcoming you again in the future!
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Publié le 4 mai 2024 sur Expedia
par un voyageur
Nice rooms
Publié le 14 févr. 2022 sur HotelsVery nice and comfy beds, big rooms with high ceilings and bathtub.
Unfortunatly the breakfast crew does not speak english, nor do they know to be on time. Also be ware of the beach boys roaming around the hotel wanting to «help» you but as a game older than father time just wants your money.
par un voyageur
Great spot!
Publié le 11 janv. 2022 sur HotelsGreat spot! The staff was very attentive and helpful. Especially Jennifer! The pool was clean and the pizza was delicious. We had a great few days.
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Mohammed, Gestion de l’hôtel
Dear Paula,
Thank you for sharing your valuable feedback.
Your words of appreciation for our overall services are highly motivational to the entire team. Jennifer and the team are delighted to hear your great review.
We sincerely await the opportunity to welcome you again.
Thanks and Regards
Mohammed Shadhil Hassan
Front Office Manager
par un voyageur
Publié le 5 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 janv. 2022 par Mohammed , Gestion de l’hôtel
Dear Maria, Thank you for taking the time to provide your feedback, and we are sorry to learn that your experience with us was less than satisfactory. Guest feedback is very important to us. It is the best way for us to learn and better ourselves. I would like the opportunity to connect directly with you to learn more about the experience. Please contact me at info@ngalawahotel.co.tz
Mohammed Shadhil Hassan
Front Office Manager
par un voyageur
Ngalawa in Zanzibar a no-no.
Publié le 27 déc. 2019 sur Hotelsnice room but, bath leaked, shower, leaked, toilet leaked, badly built, neglected, dining room minimum 2 HOUR wait AFTER placing order then often the incorrect food is brought to the table e.g order was a hamburger, received grilled kingfish. Alcohol is allowed but not sold on premises - this should be stated up front - no shops nearby.
Laundry took 3 days to get back - only after I chased it 4 times and then some items were incorrect.
Getting a pool towel while at the swimming pool is also near impossible.
No beach to speak of - photos are misleading.
You should remove them from your site if you value your reputation!
Commentaires de Gestion de l’hôtel
9 nov. 2021 par EZe, Gestion de l’hôtel
Dear Mrs. MT,
We greatly appreciate you taking the time to provide your feedback, and we are sorry to learn that your experience with us was less than satisfactory. Guest feedback (both positive and constructive) is important to us and is not taken lightly. It is the best way for us to learn, grow, and better ourselves.
It appears your experience was a far cry from the standards we pride ourselves on. This is not the typical experience we strive to deliver.
Our commitment to excellence and guest satisfaction is paramount.
I would like the opportunity to connect directly with you.
Kindly,
Ezekiel Octavian
Operational Manager
par un voyageur
Publié le 14 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
16 mai 2019 par Ngalawa Hotel & Resort, Gestion de l’hôtel
Dear Valuable Guest,
Thank you so much for rating us,we hope to see you around once again and again.
Many Thanks,
Ngalawa Hotel and Resort Team.
