Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2020 sur Expedia
par un voyageur de Houston
Publié le 5 mai 2020 sur Expedia
El personal, la manager. Fueron muy groseras, mal educadas. Tan es así que aunque ya me habian cobrado, me fui a otro hotel. Eso eso un nido de ratas (sin querer ofender a dichos roedores)
Commentaires de Gestion de l’hôtel
16 juin 2020 par Sarah, Gestion de l’hôtel
The writing guidelines must be the truth and that truth is with the Guest and the Hotel personnel. I will not be reply to this message because you want to me write "that which you do not know". Again, this guest was a "no show" and that is the truth, this message is erroneous
par un voyageur
Publié le 1 mai 2020 sur Expedia
It was an horrible exporience. The owner told me that I hadto Confirm 2 days before, because she had to pay a employee OverNigth before my resercation to wait my Confirmation. Itis not my fold thatthis is a poor hotel. And I apologize about my english. If you guys understand spanish,i am sure that u are not gonna stay there.
Commentaires de Gestion de l’hôtel
6 mai 2020 par Manager, Gestion de l’hôtel
How do you want for me to respond when this guest was a "no show"?. Expedia was informed of this situation twice.
par un voyageur
Small Town clean hotel
Publié le 15 nov. 2019 sur HotelsGreat room very quiet and comfy.
Commentaires de Gestion de l’hôtel
15 nov. 2019 par sarah, Gestion de l’hôtel
Appreciate your kind review. Many thanks.
par un voyageur
Publié le 2 août 2019 sur Expedia
Location was great. Only ones there. No hot water to take showers in either room after a long day of working. No breakfast
Commentaires de Gestion de l’hôtel
2 août 2019 par Sarah, Gestion de l’hôtel
Thank you for your comment. In the months of July / August based on the heat index, even when the boiler is set at the lowest the water is excessively hot. In fact we had several complaints, the water was too hot and we even suffer losses because occupied rooms were fully refunded. It was an economic distress. For the last couple of years, we turn off the boiler and we got compliments instead of complaints.
We were recommended by a professional plumber that we either leave the boiler ON or OFF. It cannot be adjusted based on the need of every guest. I hope that you will understand our situation. About the breakfast, I think that the guest was not aware that the breakfast area is next to the reception area. Your comment is well heeded and thank you.
par un voyageur
Publié le 24 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2019 par Sarah, Gestion de l’hôtel
Much appreciation. Thank you
par un voyageur de texas
Publié le 17 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2019 par Sarah, Gestion de l’hôtel
Thank you for your kind compliments.
par un voyageur
Publié le 16 juin 2019 sur Expedia
The property was clean and the help nice. I wanted to increase my length of stay after I had booked for two nights. The phone number listed was not working so booked elsewhere. The Internet was not working well but we were in a part of the country that had poor reception. I was disappointed in that it was to have a breakfast and when we arrived it was store bought muffins and coffee.
Commentaires de Gestion de l’hôtel
28 juin 2019 par Sarah, Gestion de l’hôtel
I agree we should do better with the breakfast but we need people like you to help us lobby for a Walmart and a HEB for Zapata. At the end of the day it is patriotic to support our business community because as a community we will grow and aspire.
Thank for your kind comment and compliments. Private companies claim that their products are exclusive only to franchise. What a shame.
par un voyageur
So and so
Publié le 29 mai 2019 sur HotelsEverything look nice and everything it was great the only thing I needed that I think that needs it's a new carpet carpet was real old and dingy and mattresses World more than 20 years
Commentaires de Gestion de l’hôtel
30 mai 2019 par Sarah, Gestion de l’hôtel
It is sad that given the purpose of your visit that you would write such untruth, you are heard but we cannot promise you that we will listen. I hope that when you over your personal grief you will understand that hotels are legal entities that are governed by laws and not by emotions.
par un voyageur
Family
Publié le 23 avr. 2019 sur HotelsIt was a one night stay to attend a family gathering...
Commentaires de Gestion de l’hôtel
25 avr. 2019 par Sarah, Gestion de l’hôtel
Thanks for the information, not sure what this is about. Whatever the issue, we thank all for the good and bad comments, the only result would be a motivation for us to do better.
Have a good day.
