Ratings based on 409 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Oct. 2, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Miss J, thank you so much for your great feedback. It was a pleasure to have you here. We wish you all the best and hope to be able to welcome you soon again.
by A traveller
Posted Sep. 20, 2024 on Expedia
Food was good.i do think our room could have done with up dateing with a lick of paint
Comment from Hotel Management
Sep. 25, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Lisa,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Warm regards from the entire GRAND HOTEL team
by A traveller
Posted Sep. 15, 2024 on Expedia
Excellent location. Room had a gorgeous view of the lake. Staff were extremely helpful. Had a wonderful stay.
Comment from Hotel Management
Sep. 18, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Ian,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards from the entire GRAND HOTEL team
by A traveller
Posted Sep. 11, 2024 on Expedia
Staff was phenomenal and so very helpful. Lake & property location was great. Brewery and cafe open/service times were limited and somewhat confusing. Our room was clean and beds were comfortable. No air conditioning, which we knew about, so we brought fans and were also supplied with fans but am uncertain if this is normal or our room just happened to have some fans left in it. Biggest issue was that the train runs directly next to the hotel and is quite loud since we needed to leave our doors and windows wide open at night in order to cool our room enough to sleep. We were able to get some sleep with 5 fans going, 2 noise machines and ear plugs. It’s a beautiful setting with great staff and clean rooms but if you’re a light sleeper who requires coolness to sleep, this might not be the best option for you.
Comment from Hotel Management
Sep. 18, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Ellen, thank you for your feedback and for highlighting the exceptional service provided by our staff and the wonderful location of our hotel. We apologize for any confusion regarding the service times of the brewery and cafe. Regarding the noise from the train, we regret any inconvenience this may have caused during your stay. While we do not have air conditioning in all rooms, we do provide fans in all rooms to ensure our guests' comfort. We appreciate your understanding and patience in this matter. Should you choose to stay with us again, please inform us in advance so we can make arrangements to address your concerns. Kind regards from the entire team.
by A traveller
Posted Aug. 12, 2024 on Expedia
Air conditioning needs to requested separately and is not included in the Expedia quoted rate
We had two fans in the room and a door that opened to the lake and we were comfortable as we were only in the room after sunset.
The dining was excellent.
Comment from Hotel Management
Aug. 13, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Rollin, thank you so much for your kind feedback. It was a pleasure to have you here and we would love to welcome you another time again.
by A traveller
Wonderful hotel with great staff
Posted Aug. 11, 2024 on HotelsFabulous location , wonderful hotel . Very comfortable beds, superb food , we booked half board ,which even included afternoon snacks. Only thing to criticise in our room ( we booked a superior double with sea view ) was the shower, very small and the shower head not fixed properly and making it difficult to shower, we called maintainence, but it wasn’t fixed . Trains regularly going past the hotel also very noisy during the night
Comment from Hotel Management
Aug. 13, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear FT, thank you very much for your feedback. We regret the difficulties you faced with maintainance during your stay and want to apologise. Furthermore, we would love to welcome you another time again at the GRAND.
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Thank you for your feedback.
by A traveller
Beautiful hotel on lake
Posted Aug. 2, 2024 on HotelsLovely hotel, staff amazing, direct access to lake for swimming in summer. Only let down is no air conditioning in rooms, just fans so quite warm at night.
Comment from Hotel Management
Aug. 7, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Joanne, thank you for your feedback. Great to hear you enjoyed your journey. We would love to welcome you another time again and send you kind regards from the entire GRAND HOTEL Team
by A traveller
Posted Jul. 23, 2024 on Expedia
Good hotel clean
Comment from Hotel Management
Aug. 7, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Amal, thank you for your great feedback.
by A traveller
Posted Jun. 28, 2024 on Expedia
Wonderful stay with great staff. Bruno in the dining room was an exceptional waiter with great attention to detail. We will definitely be recommending The Grand Hotel to our friends!
Comment from Hotel Management
Aug. 13, 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Eva, thank you so much for your great feedback. We hope to welcome you soon again.
