Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
3,9 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Moderne, confortable, calme, de grande qualité
Publié le 29 juill. 2012 sur Hotelspar un voyageur
Publié le 12 juill. 2024 sur Expedia
nice place
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Philipp K., Gestion de l’hôtel
Thank you very much for your positive feedback. Best regards and all the best. Philipp
par un voyageur de Guthrie
Publié le 29 mai 2024 sur Expedia
Lovely place to stay in Zermatt. While a bit far from the city center. The quiet of the area was a nice break from the noise of being around others. And the view of the Matterhorn from this area was spectacular! That being said it was a 20 minute walk to the center. So not really far. The place was spacious and comfortable. We enjoyed being able to spread out. If you are considering visiting Zermatt, this place is a great option.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Philipp K., Gestion de l’hôtel
Thank you very much for your positive feedback. Best regards and all the best. Philipp
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This is a lovely and clean apartment an easy walk 10 minutes from the lift. We also enjoyed the spa area - sauna, hot tub, and steam room. The staff responded quickly to our requests.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Philipp K. , Gestion de l’hôtel
Thank you very much for your very positive feedback. All the best and kind regards. Philipp
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Philipp K. , Gestion de l’hôtel
Thank you very much for your very positive feedback. All the best and kind regards. Philipp
par un voyageur
Publié le 10 août 2023 sur Expedia
par un voyageur
Beautiful chalet with modern amenities
Publié le 12 juin 2023 sur HotelsThis unit was built with modern standards inside. We loved our stay here, it was big for the 4 of us, close to the Matterhorn cable car station, and we love that Matterhorn greets us every morning in our balcony. Loved its location in the middle of the mountain but it was quite a struggle to be home every time we come from the city center. The view of wild flowers around the house, trees in the mountain and the sheep’s bells ringing were a sight to behold. I would definitely recommend this place but I would like to suggest to have at least a box of Kleenex. The only downside was that when we got to the unit, the dishes and cutlery in the dishwasher were unwashed and stinky. Otherwise, everything was fine.
Commentaires de Gestion de l’hôtel
13 juin 2023 par Philipp K., Gestion de l’hôtel
Thank you very much for your positive feedback. Kind regards from the Swiss alps. Philipp
par un voyageur
Great space, customer service and supplies ok
Publié le 17 mars 2023 sur HotelsThis place is both beautiful and cozy. The space was welcoming, immaculate and well appointed.
We stayed for three days and really made full use of the apartment, especially the kitchen. The kitchen was well stocked, including a fondue pot (but no gel burners!) and rachlette grill.
The laundry is convenient, but it requires coins. The directions were not the clearest and honestly at $900+ a night, laundry should be included as a courtesy, including detergent.
We also were only supplied two little shampoos and two lotions for five people on a three day stay. Larger bottles would be better and are more eco-friendly anyways. There were also only two kitchen napkins.
There’s a sauna but it is only open 3:30 to 9:30 pm. A sign by the sauna room rather than just the book would be helpful. Also given these apartments are open for families and sauna not separated by gender, at least bathing suits or towels should be required. Twice our girls returned back because they simply were not comfortable going into a sauna or steam room with other completely nude adult men.
Other than that, customer service was not the friendliest. It was also difficult to work through hotels.com and a private company. There was frequently a two step process. We did not receive instructions proactively. I had to call two times to learn that the keys would be left for us at the property. Again, for this price point, customer service should match the caliber of the space.
Commentaires de Gestion de l’hôtel
29 mars 2023 par Philipp K., Gestion de l’hôtel
Thank you very much for your positive review. You should have been sent an email before arrival with the instructions for check in or the place to pick up the keys. If you have not received this email, please send us a short email and we will of course send you the information. There is a bathrobe and a large sauna towel for each person in the apartment. The wellness area is, as usual in Switzerland, always mixed and accessible for all max. 5 apartments. However, most of the time the guests arrange each other and always use the facility for one or 2 hours at a time and then leave it to the next apartment.We offer a basic equipment of shampoo, shower gel, body lotion and soap, as well as coffee, dishwasher tabs, etc. Everything else must be purchased yourself or brought along. The washing machines belong to the house community and can therefore not be used free of charge. Thank you for booking with us, all the best and best regardsPhilipp
par un voyageur
Publié le 11 févr. 2023 sur Expedia
Wunderschöne Wohnung!
Commentaires de Gestion de l’hôtel
29 mars 2023 par Philipp K. , Gestion de l’hôtel
Vielen Dank für Ihre nette Bewertung. Alles Gute und viele Grüsse.
par un voyageur
Publié le 11 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2022 par Philipp K., Gestion de l’hôtel
Good Morning. Thank you for your feedback.
Very much appreciated.
Regards
Philipp
