Ratings based on 194 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
86% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 5, 2024 on Expedia
Lovely hotel with nice size rooms and a convenient restaurant downstairs. The breakfast was very good and the servers friendly.
5 out of 5
by A traveller

Posted Sep. 30, 2024 on Expedia
Cleanliness and staff is friendly..
5 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 21, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 8, 2024 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 2, 2024 on Expedia
5 out of 5
by A traveller

Posted Aug. 25, 2024 on Expedia
A short but uphill walk from train station they have transport but it’s 5 Swiss francs a person but a doable walk with a carry on bag Breakfast was sumptious , quiet area but no t close to any restaurants but Zermatt is a small but beautiful town so everything is in walking distance
1 out of 5
by A traveller

👎

Posted Aug. 19, 2024 on Hotels
I had a reservation at this hotel but had to cancel because my wife became very ill with food poisoning. I fully understood the reservation was non-refundable, but given the situation, I asked Hotels.com to contact the hotel on my behalf to request a partial refund. To my surprise, the hotel refused to offer any flexibility or even attempt to negotiate, despite the circumstances being beyond our control. Their lack of empathy and unwillingness to work with us was extremely disappointing. Next time I’m in Zermatt, I will definitely not be staying here. Very poor customer service.
Comment from Hotel Management
Aug. 20, 2024 by Olivier, Hotel Management
Dear guest,Hotels.com called us the day of your arrival (18/08) at 8pm to ask for a refund. At this moment of the day, as you can imagine, it is impossible to re-sell the room if you cancel it. The online sales stops at 9pm for the same day.That is the reason why we refused the refund.Due to sickness, if your wife visited the doctor, you could see with your travel insurance in order to get refund. The travel insurance cover this kind of cancelation if you have an insurance.Kind regards,Olivier, hotel manager
5 out of 5
by A traveller

Posted Aug. 5, 2024 on Expedia
Exelente
5 out of 5
by A traveller

Posted Aug. 3, 2024 on Expedia
Best breakfast for sure. Front desk folks were very friendly
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 28, 2024 on Hotels
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