Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Famillespar un voyageur de Montréal, Canada
Séjour à Zermatt pour un famille de skieurs
Publié le 7 mars 2016 sur Expedia
Pour : chambres très bien, cuisine fonctionnelle, tout est récent, installations, SPA, service
Bcp de luminosité
ascenseur et salle de ski super
Contre : accès à pied
Accès du ski direct de la montagne, super
Emplacement : Tout est prêt
Chambres, salon et cuisines spacieuses et tranquilles.
Le seul hic, il faut une terrible montée pour y accéder, une fois à l'intérieur, on apprécie les installations.
par un voyageur
Publié le 3 août 2024 sur Hotels
To be honest, the location of the hotel is not very convenient. It is far away from the main station / town by walking. No shuttle bus is provided for going in or out, but there is shuttle bus for departure and arrival. The hotel is at the middle of the mountain. We pushed all suitcases up to the hotel. It would not be easy if you travelled with kids or elderly. On the other hand, we were not very happy with the security. Our door was opened by strangers in the morning on the check out day. We were all very shocked. We did not know who the men were. They opened then closed and walked away. It was weird. However, the house was nice and the view was good.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Everything was excellent except the way to get to the hotel you need to walk up a steep hill prior to getting to the hotel. It is a little difficult for older individuals.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
par un voyageur
Publié le 10 juill. 2024 sur Hotels
The apartment is great but getting back to apartment is a long walk with stairs, not easy for old age. Otherwise，everything is great and comfortable.
par un voyageur
Mathiol apartments - super service
Publié le 23 juin 2024 sur Hotelsvery neat and spacious apartment, centrally located. any time again! we very much appreciated the taxi and bag handling service.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Not convinent, long steep walk way steps, to just get down to the service riad. The lights along the steps never on. Very dangerous walk back to the apartment at night.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Matthiol Apartments Zermatt, Gestion de l’hôtel
Thank you very much for your review here on Expedia which is highly appreciated. We will be happy to discuss your feedback again internally and look for improvements. Please note that our porters regularly salt the road and path and clear snow. If you have any further questions, please do not hesitate to contact us. Best regards from Zermatt, Dennis & Mareike Szelkowski
par un voyageur
Beautiful place to stay in Zermatt
Publié le 21 sept. 2023 sur HotelsBeautiful appartement with amazing view on the Matterhorn. We were a family of 8 staying in the 4 bedrooms penthouse. We loved our stay there and the wellness spa area was a lovely way to recover after a day of hiking. The only comment we have is about the kitchen supplies. If you want to cook a meal for 8 persons, there is very limited kitchen supplies. No scissors, no cutting board, no cheese grater, only 2 small cooking pans. We made a cheese fondue and there were only 6 cheese fondue forks. Luckily, we had friendly neighbors who landed us some extra forks :-)
par un voyageur
Publié le 16 août 2023 sur Expedia
車を降りた道路からホテルまで登り坂で、荷物の搬入が大変。ホテル側がボーターを用意してくれるとの約束が守られない。
ホテル側が駅までの専用車を用意してくれるとの約束の時間が守られない。
低層階の部屋からマッターホルンは見えない。
ホテルの受付がなく連絡するのが不自由。
ドイツ語や英語が話せない人は連絡が難しい。
It is difficult to bring in luggage from the road where you got off the car to the hotel on an uphill slope. The promise that the hotel will provide a boater is not kept.
The promised time that the hotel will prepare a private car to the station is not kept.
The Matterhorn cannot be seen from the rooms on the lower floors.
There is no hotel reception and it is inconvenient to contact.
It is difficult to contact people who do not speak German or English.
Commentaires de Gestion de l’hôtel
17 août 2023 par Dennis & Mareike Szelkowski + Matthiol Team, Gestion de l’hôtel
Thank you very much for your review. We regret to read that our apartment has not met your expectations. It is true that our apartments do not have a reception. Anyway we are available 24 hours via phone. The arrival and departure is included. In your case we have even made an exception and picked you up two times for arrival and two times for departure. For anymore questions we remain to your full disposal. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team
par un voyageur
Beautiful condo, great for family.
Publié le 3 juill. 2023 sur HotelsGreat place to stay, would gladly return.
Commentaires de Gestion de l’hôtel
17 août 2023 par Dennis & Mareike Szelkowski + Matthiol Team, Gestion de l’hôtel
Thank you very much for your great review! Hopefully we will have the pleasure to welcome you back very soon. Best regards from Zermatt
