Ratings based on 27 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 14, 2019 on Expedia
No help with english at all
Did not want to help and no atm
by A traveller
Posted Jun. 27, 2019 on Expedia
by A traveller from USA
Posted Oct. 10, 2018 on Expedia
Zero English capability. Hotel and facilities are dated and in poor repair.
by A traveller from New York, New York
Posted Sep. 4, 2018 on Expedia
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Comment from Hotel Management
Sep. 12, 2018 by song, Hotel Management
first of all.we feel sorry about that .we will take your advise.and improve it ,thank you so much .
by A traveller
did not like it.
Posted May 14, 2018 on Expediayeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Comment from Hotel Management
May 14, 2018 by Reservation service center——Jane, Hotel Management
Thank you for choosing Best Western hotel,your comments are very important to us,we are so sorry that we didn＇t offer you a comfortable service,wish you happy everyday ,we are looking forward to serve you again!
by A traveller
Comfortable
Posted Oct. 12, 2017 on HotelsI was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not.
A very comfortable stay overall.
Recommended
for Everyoneby A traveller
nice reasonably priced hotel
Posted Apr. 20, 2017 on Expedia
Cons: ac that works.
overall hotel is good but ac don't work
no matter what you do it is set at 26.5 which is way too hot for some people.
breakfast is average.
for the price it is good except too hot for us to be comfortable.
Recommended
for Everyoneby A traveller
Nice for an hotel in the middle of the country
Posted Dec. 23, 2016 on ExpediaThe hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could.
Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
by A traveller
Ok... Not Best Westerns Best
Posted Dec. 7, 2016 on HotelsI had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
by A traveller from US
Unclean
Posted Nov. 22, 2016 on ExpediaI felt the hotel was not that clean. I felt it was not worth the money.
