Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2021 sur Expedia
Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed
Commentaires de Gestion de l’hôtel
6 nov. 2021 par joyce xiang, Gestion de l’hôtel
Dear Guest, Please accept our warmest greetings from Crowne Plaza Zhangjiajie Wulingyuan. thank you for your choosing Crowne Plaza Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience.
We are glad to hear that you are satisfied with the location and room. As a member of the InterContinental Hotels Group, we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Kind regards
General Manager Quentin Zu
par un voyageur
Publié le 23 oct. 2021 sur Hotels
除了沐浴用品不是每天补充、泳池没有开放外，就是皇冠假日酒店的水平。环境设施都不错，服务一般。
Commentaires de Gestion de l’hôtel
25 oct. 2021 par 市场销售部, Gestion de l’hôtel
尊敬的宾客，您好，静美晚秋，感谢您的张家界之旅选择与张家界纳百利皇冠假日酒店相伴，酒店坐落于世界自然遗产武陵源核心景区内，是一家豪华商务会议及旅游休闲度假酒店，酒店由IHG管理公司管理，始终秉承IHG“用心服务 更进一步”的待客之道，让每一位远道而来的宾客悦享尊贵礼遇，您对酒店中肯评价，我们牢记在心，同时也让我们在未来提升品质服务方面有了更明确的方向，最后，再次感谢您的光临，期待您在下一次入住酒店时能拥有更愉快的入住体验！祝您生活愉快，一切顺利！酒店总经理 Quentin Zu
par un voyageur
Good location but definitely not 5 star
Publié le 24 juill. 2021 sur HotelsThe superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.
Commentaires de Gestion de l’hôtel
12 oct. 2021 par Crowne Plaza Zhangjiajie Wulingyuan, Gestion de l’hôtel
Dear Guest, Please accept our warmest greetings from Crowne Plaza Zhangjiajie Wulingyuan. thank you for your choosing Crowne Plaza Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience,the architectural design style presenting the new charm with integrating modern fashionable culture element and Tujia and Miao architectural features.For connecting with the core scenic spots of Zhangjiajie Wulingyuan ,which is just 5 mins away by walk,it created a dynamic pattern and established the "herat-shape"buildings. All apartments have a private bathroom and the bathtub sets in the center for the better view when you take a shower.
We are sorry for the F&B service and recreation, they are not IHG standard, we fix it at once, still thankful to your understanding.
We value every comments you have mentioned in your feedback. we would like to express our sincere gratitude for your comments sharing because it will help us to improve and to create a perfect Crowne Plaza Staying Experience for each of our prestigious guest.Looking forward to your visiting again and share with us your second staying experience.
Kind regards
General Manager Quentin Zu
par un voyageur
Publié le 7 janv. 2021 sur Expedia
閑散期（年末年始）に行ったので、外は寒く、客はとても少なかったです。そのため、シャワーのお湯がぬるかったのですが、丁寧に対応いただきました。（水をしばらく出しっぱなしにする(笑) ）
部屋にはバスタブもあり、とても快適でした。
par un voyageur
Publié le 3 janv. 2020 sur Expedia
Best hotel in Wulingyuan. Nice big room. Near to Wulingyuan attraction
Commentaires de Gestion de l’hôtel
26 janv. 2020 par 市场销售部, Gestion de l’hôtel
Dear Guest, We are glad to know that you have a wonderful stay in Crowne Plaza Zhangjiajie Wulingyuan , We are looking forward to your next visit. Hotel Manager Jimson Hao
par un voyageur
Publié le 24 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 oct. 2019 par Hotel Manager Jimson Hao, Gestion de l’hôtel
Dear Guest, We are glad to know that you have a wonderful stay in Crowne Plaza Zhangjiajie Wulingyuan and recommend to all guests. Convenient transportation of the hotel. The main entrance of the element full-time restaurant leads to the recreation center, with a gym, yoga room, indoor swimming pool and dry and wet steam room for guests to relax after the trip.It is our honor that you are satisfied with overall service and we are looking forward to your next visit.
par un voyageur
Publié le 15 oct. 2019 sur Expedia
Big room and quiet, comfortable bed but temperature of swimming pool is cold.
Commentaires de Gestion de l’hôtel
18 oct. 2019 par Hotel Manager Jimson Hao, Gestion de l’hôtel
Dear Guest, We are glad to know that you have a wonderful stay in Crowne Plaza Zhangjiajie Wulingyuan and recommend to all guests. Convenient transportation of the hotel. The main entrance of the element full-time restaurant leads to the recreation center, with a gym, yoga room, indoor swimming pool and dry and wet steam room for guests to relax after the trip. At the same time, we appreciate your feedback, we will strengthen the water temperature management. It is our honor that you are satisfied with overall service and we are looking forward to your next visit.
par un voyageur
Publié le 9 sept. 2019 sur Hotels
酒店早餐很差！
Commentaires de Gestion de l’hôtel
11 sept. 2019 par Yvonne, Gestion de l’hôtel
尊敬的客人，
您好，我们非常荣幸您下榻本酒店，我们非常抱歉酒店未能提供给您一个完美的入住体验，如果您允许的话，希望能得到您更多的意见反馈，我们定会加以改进。现酒店已经在早餐中增加本地特色小食档口，旨在供每位宾客品尝到土家风味美食。期望您可以再次选择本酒店！
par un voyageur
Good Hotel to stay and relax
Publié le 16 juill. 2019 sur HotelsGreat hotel
Commentaires de Gestion de l’hôtel
22 juill. 2019 par General Manager Jimson, Gestion de l’hôtel
Dear guest,
We are glad to know that you are satisfied with the hotel location，facilities and the breakfast.In addition to this,we already reported the problems you mentioned to relevant department. Your feedback is very important to us , we are strive to make perfect as you, comfortable and graceful environment.Hope see you next time in here.
par un voyageur
Publié le 22 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2019 par Jimson General Manager, Gestion de l’hôtel
Dear Guest,
We are glad to know that Miya make you have a memorable experience, and thank you for satisfied with room facilities, we hope your next stay.
