Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
尊敬的宾客：您好！非常荣幸收到您的满分好评，它如同明媚的阳光，照亮了我们每一位团队成员的心田。我们深感欣慰，能够为您的旅程增添一份温馨与美好。肇庆喜来登酒店，作为您旅途中的家，拥有398间精心设计的客房与套房，每一处细节都透露着浅木色调的优雅与大气。宽敞的空间与宜人的景观，旨在为您营造一个舒适惬意的居住体验。而酒店周边环绕的长利湿地公园，更是为您的闲暇时光增添了一抹绿意与清新。想象一下，在晨光中沿着长利栈道悠然散步，或是在夜晚于露营峰的户外大草坪上，与家人朋友共享星空下露营的欢乐时光。肇庆喜来登酒店，期待再次成为您旅途中的温馨港湾。我们真诚地期待着您的再次光临，愿您的每一天都充满美好与惊喜。顺祝旅途愉快！
par un voyageur
Publié le 15 sept. 2024 sur Hotels
空調不理，床褥太軟
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
尊敬的宾客：您好！非常感谢您选择入住肇庆喜来登酒店，并对您在住宿过程中遇到的不愉快体验向我们反馈。我们为未能达到您的期望而深感歉意，您的舒适是我们的首要关注。关于您提到的空调问题和床褥硬度不适，我们深感关切。我们已将问题反馈给相关负责人跟进和改善，并对空调系统进行检查和调整，以确保其运行正常，为所有宾客提供一个适宜的温度环境。同时，我们注意到您对床褥软硬度的特别需求。我们酒店确实备有不同硬度的床褥，以满足不同宾客的偏好。通常，我们的服务标准是，当宾客提出具体需求时，我们会迅速响应并进行更换。为了确保您未来的入住更加满意，我们建议，在您有任何特殊需求或不适时，第一时间告知我们的工作人员。我们的团队随时待命，乐意为您提供个性化的服务，以提升您的住宿体验。我们真诚希望有机会再次为您服务，以实际行动展现我们的改善与进步。期待在不久的将来，能够以更好的面貌迎接您的光临，祝您旅途愉快！
par un voyageur
Publié le 3 sept. 2024 sur Hotels
1）自助早及晚餐食物味道並不是五星級質數，最多只可給與兩星分數，明顯廚團內並沒有一流廚師。
2）酒店大堂及通道環境寬大舒適，值得一讚！
3）房間空調循環不好，房間悶熱，找來維修人員跟進，他說溫度會慢慢涼快起來的。但整晚並沒有改善，深夜也被熱醒了！
4）床褥及床枕等質量並不配為五星級，只是一些平價品質，所以整晚也未能好好熟睡。
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
尊敬的宾客：您好！衷心感谢您对我们的反馈，我们非常重视每一位客人的体验。针对您提及的几点，我们深感歉意未能完全满足您的期望。1）关于餐饮质量，我们理解并尊重您对食物的评价。我们已与厨师团队进行了沟通，将审视并提升食材与烹饪标准，以确保未来能提供品质的美食体验。2）您对酒店大堂及通道环境的赞赏，我们深感荣幸。我们将持续保持并优化这一方面，确保每位宾客都能感受到舒适与宽敞。3）对于空调系统的问题，我们已立即反馈给工程部门进行检查与维护，以确保房间内能保持适宜的温度。对于给您带来的不便，我们深表歉意。4）关于床褥和床枕的质量，您的意见我们已记录，虽然目前酒店的寝具符合集团的标准，但未来我们将评估更高端的寝具供应商，以提供更优质的睡眠体验。我们将不断提升服务质量。希望在不久的将来，您能再次光临，体验我们改进后的服务，我们期待以更佳的面貌迎接您的到来。祝您旅途愉快！
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Valued Guest, we are thrilled that you enjoyed your stay . Thank you for choosing to stay with us and for taking the time to share your experience. We wish you all the very best and look forward to the opportunity to host you again soon. Warmest regards.
par un voyageur
Publié le 10 août 2024 sur Expedia
Food at Chinese restaurant is very good
Commentaires de Gestion de l’hôtel
12 août 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Valued Guest, we are delighted to hear that you enjoyed the cuisine at our Chinese restaurant! It is our pleasure to serve you authentic and delicious dishes, and we are thrilled that our efforts have met your expectations. We take great pride in using the freshest ingredients and traditional cooking techniques to provide our guests with an exceptional dining experience. We look forward to welcoming you back soon for another memorable meal. Warm regards.
par un voyageur
Publié le 2 août 2024 sur Expedia
Design of room is tasteful and good
Commentaires de Gestion de l’hôtel
3 août 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Guest, thank you for your kind words about the room design. We're delighted to hear that you found it tasteful and enjoyable. Your satisfaction is our ultimate goal. We strive for excellence in every aspect of your stay, and we're committed to making your next visit even more memorable, aiming for that perfect score from you. Looking forward to welcoming you again soon. We wish you have a nice day!
par un voyageur
It's a comfortable hotel
Publié le 2 juill. 2024 sur HotelsOnly the locaton is 25 minutes from Zhaoqing City
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Guest, thank you for sharing your thoughts regarding your recent stay at our hotel. We understand that our location, being approximately 25 minutes away from Zhaoqing City, may not align perfectly with everyone's preferences. We appreciate your perspective and take such feedback seriously as it helps us to better cater to the diverse needs of our guests. We value your patronage and hope that despite the distance, you were able to enjoy the comfort and hospitality our hotel provides. Should you choose to stay with us again, we would be delighted to assist you in planning your itinerary to ensure a seamless and enjoyable experience.Thank you once more for your feedback, and we look forward to the opportunity to serve you better in the future.Best regards.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
the room is large and good in conditions. the workers there are very nice.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Valued Guest, we are truly grateful for your kind words and for taking the time to share your experience with us. It brings us immense joy to know that you found your room spacious and well-maintained, and that our staff's hospitality left a positive impression on you.Our commitment lies in ensuring that every guest enjoys a comfortable stay in a welcoming atmosphere, accompanied by the attentive service we strive to deliver. Your compliments serve as a tremendous source of motivation for us to continue enhancing our offerings and maintaining the high standards that you have come to expect from us.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back soon, where we can once again provide you with an exceptional hotel experience.Warm regards.
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Hotel is new and hotel room is well decorated and spacious.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
Dear Guest, thank you so much for taking the time to share your thoughts about your recent stay at our hotel. We are delighted to hear that you enjoyed our newly built hotel and found the rooms well decorated and spacious.We are committed to providing our guests with a comfortable and enjoyable experience, and it is encouraging to know that we have succeeded in this regard. Your satisfaction is our greatest reward, and we are constantly striving to improve our services and facilities to meet the needs of our valued guests. We are looking forward to welcoming you back to our hotel in the future and providing you with an even better experience.Wishing you all the best.
par un voyageur
Publié le 14 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Sheraton Zhaoqing Dinghu, Gestion de l’hôtel
尊敬的宾客：您好！非常感谢您满分好评，我们倍感荣幸和喜悦。肇庆喜来登酒店拥有超过398间宽敞舒适的客房和套房，每一间都巧妙地融入了我们的品牌理念，旨在为您提供宾至如归的温馨体验。客房内配备了高速WiFi、平面高清电视等现代化设施，让您在享受舒适的同时，也能便捷地处理工作或娱乐需求。酒店坐落于肇庆市鼎湖新区核心地段，与美丽的长利河和湿地公园等滨水景观融为一体。独特的三塔楼外观设计，使得每一间客房都能欣赏到绝佳的景观，让您在清晨醒来时，或是在夜晚入睡前，都能欣赏到肇庆的迷人风光。此外，酒店周边还拥有众多知名景点，如鼎湖山、砚阳湖、长利涌湿地公园、长利湖沙滩公园和七星岩等，为您的旅行增添更多乐趣和选择。我们衷心期待您的再次光临，与我们一同探索肇庆喜来登酒店的更多精彩瞬间。
