Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 16 mai 2022 sur HotelsWe had booked a specific type of suite. When we arrived they had downgraded us without informing us. We were given the keys and when we got into the room were shocked by the downgrade. Eventually we were moved to a better room which was still not the category that we had reserved. We were obviously given compensation for that but our disappointment was great because we didn’t have the view that we hoped for. We selected this hotel for the view and therefore booked the best accomodations there but our stay was with no view.
One of the biggest complaint is that we were not informed beforehand that we would not be getting the room reserved. We were not treated with consideration.
Our room was not cleaned during our two nights stay and we had to request the maid to come.
They came and they only changed towels and did not clean bathroom and bedroom. Definitely not the type of service you expect for a five star hotel
par un voyageur
decevant
Publié le 31 juill. 2021 sur Hotelsnous venons de passer une nuit dans cet hotel, la chambre était sale, le mobilier vieux et succin, la propreté laisse énormément à désirer, nous avons demandé de changer de chambre , on nous a répondu que la manager allait s'en occuper , on attend encore son avis ??
+ de 500 € la nuit!!!
par un voyageur
of
Publié le 4 août 2020 sur HotelsPas mal mais climatisation bruyante
Commentaires de Gestion de l’hôtel
7 août 2020 par Danielle Artzi- guest relations manager, Gestion de l’hôtel
Dear guests, Thank you for taking the time to share your experience with us on Expidia. Feedback from our guests is one of the main tools to improve service and to learn about our shortcomings. We kindly thank you for your letter. We are looking forward to welcome you at Elma soon. Wishing you all the best, Elma Management. Best regards, Elma Management
par un voyageur
Publié le 7 oct. 2023 sur Hotels
par un voyageur
Quirky hotel, good location for stopover
Publié le 13 juin 2023 sur HotelsQuirky, arty, really great swimming pool and gardens. Breakfasts were very good with ample variety. Location good for a stopover and an enjoyable walk into the centre of town. Housekeeping was very hit and miss - could do with a more structured timetable.
par un voyageur
Publié le 11 juin 2023 sur Hotels
par un voyageur
Publié le 27 avr. 2023 sur Expedia
par un voyageur
Publié le 15 avr. 2023 sur Expedia
Beautiful view but rundown property needs repair and attention.
par un voyageur
Publié le 26 mars 2023 sur Expedia
par un voyageur
Publié le 15 mars 2023 sur Hotels
