Note fondée sur 390 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon break au bord du lac entre Chicago et Six Flag
Publié le 18 juill. 2016 sur HotelsHotel agréable doté d'un restaurant d'un très bon rapport qualité/prix. Environnement agréable : il faut faire le sentier de randonnée dans la dune avec retour par la dead river (pour éviter la vue sur la centrale nucléaire désaffectée) mais les baignades dans le lac restent incertaines (avertissement de risques d'amiante dans le lac). Les enfants apprécient la piscine de bonne taille mais hélas surchauffée.
par Maria de Ferme-Neuve (Québec)
Porte d entrée de l Illinois proche de Chicago
Publié le 1 juin 2015 sur Hotels2 nuits au bord du lac Michigan plage ou belle piscine ballades dans les sentiers de cette zone nature protégée possibilité de shopping à Gurnee. Restaurant agréable sur place bar et louange confortable et enfin personnel super accueillant et disponible
par un voyageur
Publié le 1 juin 2021 sur Hotels
par un voyageur
Great View and location, bad everything else.
Publié le 11 mars 2021 sur HotelsOur stay was pretty good, except there was dead ladybugs all over the balcony and inside the door. The wifi was terrible, .8 of a megabyte was the highest we saw. The room had damage to furniture and was, the closet door was just hanging with a broken track. The pool had someone's wig hair chunks floating in it and some food that wasn't cleaned up. There would be water hoses in the pool and in the jacuzzi left on the it would over fill the jacuzzi and it was ice cold and same with the pool. During that time the pool was not enjoyable to swim due to how cold it was. we had to notify staff multiple times that they forgot the hose on and they would apologize and turn it off but then we would have to wait around 6 hours for it to heat up to bearable temperatures to even swim which would only allow us about an hour or 2 of swim time before the pool closed.
Commentaires de Gestion de l’hôtel
16 mars 2021 par General Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Nice family friendly resort
Publié le 3 mars 2021 sur HotelsThe lobby area was beautiful. My room view was amazing. The room was newer (fixtures) but cleaning was minimal. Basic surfaces had not been wiped down at all or well. The pool area was nice and very spacious. The hot tub was also nice. I did not observe any staff cleaning these areas though. Nice place for a family, would stay here again just come with clorax wipes and water shoes.
Commentaires de Gestion de l’hôtel
4 mars 2021 par General Manager, Gestion de l’hôtel
Thank you for completing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 23 févr. 2021
Commentaires de Gestion de l’hôtel
9 mars 2021 par General Manager, Gestion de l’hôtel
Thank you for rating your stay with us. We hope to welcome you back soon.
Thank you for choosing the Illinois Beach Hotel.
par un voyageur
Publié le 20 févr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2021 par General Manager, Gestion de l’hôtel
Thank you for the excellent score regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
Thank you for choosing the Illinois Beach Hotel.
par un voyageur
Publié le 16 févr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2021 par General Manager, Gestion de l’hôtel
Thank you for writing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 16 févr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2021 par General Manager, Gestion de l’hôtel
Thank you for rating your recent stay. We appreciate your business and hope that you will return.
par un voyageur
Almost Perfect
Publié le 16 févr. 2021 sur HotelsIt was fine no issue. It would be great if they kepr restaurant menus on site.
Commentaires de Gestion de l’hôtel
16 févr. 2021 par General Manager, Gestion de l’hôtel
Thank you for writing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
