Ratings based on 43 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 26, 2023 on Expedia
Sunbird Ku Chawe is situated high up on the Zomba Plateau - one definitely needs a car to get there. It has perfectly manicured beautiful gardens. Even though it was very hot the time that I was there, there is always a cool breeze as it is so high up!
I loved my room with the views of the Zomba town & far off mountains such as Chiradzulu and Mulanje. Had a wet room and modern fixtures in the bathroom.
There was a good selection of dishes for breakfast and varied menu for dinner. Although the menus seem to be the same in all the hotels I stayed in: Chigumula, Zomba & Blantyre. The food, however, is tasty and fresh.
Again the staff were very nice and welcoming: Dumisani, who is so knowledgeable of the history of the Ngoni people (my roots), Miss Loveness, the restaurant supervisor, Gobery the manager and Mr Yason the big boss were all very attentive to ensure a comfortable stay.
Second day in Zomba, we hiked about 12 km with my guide. We did William's Falls, Emperor's & Queen's Views, Chagwa lake and Mulunguzi Dam. That was exhilarating! There is so much more to do... but that is for another time.
I loved my stay on the plateau. The town of Zomba itself could benefit from regeneration - it is so rundown!
by A traveller
Posted Sep. 26, 2023 on Expedia
Without a doubt this is the best place to stay in the Zomba area. If I returned to Zomba, this is the only place to stay even if it meant driving up and down the mountain everyday because, otherwise, Zomba does not have any other truly nice places to stay. The Ku Chawe is excellent in every respect...food, service, friendly staff, and well-maintained gorgeous grounds and views of the valley. Beware the baboons as they are out of hand and the WIFI is not reliable unless you are in one of the main areas. Doesn't work well in the rooms. But this is a great place to stay!
Comment from Hotel Management
Sep. 26, 2023 by Chrispine Kachitsa, Hotel Management
Dear Phillip,Thank you so much for the nice compliments regarding you experience with us at Sunbird Kuchawe.Management is working on the WIFI issue soon the situation will be rectified.Thank you so much for sharing your amazing experience with us.
by A traveller from Herndon
Posted Jul. 11, 2023 on Expedia
Positive was the friendliness and competency of staff. Negative was the absence of the once unique trout dish.
by A traveller
Posted Dec. 27, 2021 on Hotels
by A traveller
Posted Dec. 17, 2021 on Hotels
Beautiful location on top of Zomba mountain. Rooms are pleasant and staff are accommodating. Wifi does not reach all rooms.
by A traveller
Posted Jun. 24, 2021 on Expedia
Ku Chawe's situation and views are uniquely beautiful. The buildings somehow achieve the impression of a mountain hideout. Staff service was very good, going out of their way to please. Having stayed there before I was pleasantly surprised with the improvement in food standards, particularly in the evening. However, its a good idea to order well in advance if you don't want to be waiting at the table for too long. They do need to improve their culture with regard to coffee - for the price charged one would expect a far better service around it. Strangely penny pinching with regard to amenities, low quality toilet tissue provided with only one roll in the bathroom, only one towel when we checked in as a couple with a young child. Nevertheless, overall a very pleasant stay.
Comment from Hotel Management
Jun. 30, 2021 by NC, Hotel Management
Thank you very much for the feedback on your recent stay with us.
I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know that Ku Chawe's situation and views are uniquely beautiful and staff service was very good and that you were pleasantly surprised with the improvement in food standards, particularly in the evening. Your kind comments are greatly appreciated and it is always gratifying to receive such praise. I have brought your comments to the attention of all staff.
Please be assured, I have reviewed your comments with my colleagues on the need to improve the culture with regard to coffee to match the price charged and the service around it. We have also taken note of the issue regarding the quality of amenities and bathroom linen supply when you checked in as a couple with a young child and necessary action taken to avoid other guests similarly inconvenienced in the future.
In closing, may I thank you, once again, for taking the time to write. We are grateful for your support and look forward to welcoming you back at Sunbird Ku Chawe in the future.
by A traveller
stunning location
Posted May 20, 2021 on HotelsThe place lives from its stunning location and the beautiful environment up on the Zomba Plateau and the breath-taking view from the terrace and the garden.
In therms of service, restaurant, maintenance and internet access, there is still space for improvement.
Comment from Hotel Management
May 24, 2021 by NC, Hotel Management
Thank you very much for the feedback on your recent stay with us.
We are very pleased to learn how much you enjoyed the stunning location and the beautiful environment up on the Zomba Plateau and the breath-taking views from the terrace and the gardens and we would like to thank you for letting us know.
We are also grateful for your comments on service, restaurant, maintenance and internet access which needs improvement as such information enables us to continually monitor and improve the product and service we are offering.
May we thank you, once again, for taking the time to write. We are grateful for your support and look forward to welcoming you back at Sunbird Ku Chawe in the future.
by A traveller
Posted May 3, 2021 on Expedia
Great views. Staff were very friendly and tried hard but they lack training.
Comment from Hotel Management
May 4, 2021 by NC, Hotel Management
Thank you very much for the feedback on your recent stay with us.
I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know that the views are great and that staff were very friendly and tried hard. Your kind comments are greatly appreciated and I have brought your comments to the attention of all staff.
Please be assured we will continue training staff to ensure that they continue giving excellent services and exceed your expectations.
May I thank you, once again, for taking the time to write. We are grateful for your support and look forward to welcoming you back at Sunbird Ku Chawe in the future.
by A traveller
Posted Apr. 3, 2021 on Hotels
Comment from Hotel Management
May 4, 2021 by NC, Hotel Management
Thank you very much for the feedback on your recent stay with us. We appreciate your comments and we have taken your feedback to heart.
Once again, thank you for your support and we look forward to welcoming you back to Sunbird Ku Chawe in the future.
by A traveller
Posted Jan. 18, 2021 on Expedia
