It is with a sense of reluctance we must express some disappointment with the excursion we experienced today and ask you to consider some partial refund. We were delighted to be in Busan. We understood that this was a small group excursion and there two groups in the total. Our guide, Kevin Anderson, was pleasant and willing, keen to meet the needs of his group. However, whilst meeting the needs of some members, he was placed in a difficult position. The other group wished to leave the excursion part way through to take part in another activity. Kevin spent a lot of time on his mobile phone making arrangements for them to take their yacht excursion. We felt we missed out on explanation and description of what we were seeing. Even when the others left, we felt Kevin assumed we knew all the information about the places we were seeing and Korea in general. He did give some explanations- but it was limited. As a consequence, our disappointment comes at not seeing everything we expected and paid for. We did not expect for the rest of the group to leave part way - and that we would lose time in traffic to go to the harbourside for their yacht excursion and, in addition, wait 20 minutes whilst they could choose and buy a lunch box. We appreciate that the summer holidays makes traffic in the area very busy. We would have assumed that local tour operators would be aware of this and plan the itinerary accordingly in advance. We were pleased to visit the temple. We had 15 minutes at the APEC centre. We did the Gamcheon village quickly. Lunch was an interesting experience but there was no real explanation of the food we were eating. We waited a long time whilst entering and leaving car parks. We did not visit the UN Memorial cemetery, the Busan Tower, BIFF Square, or Jagalchi Market as advertised. We acknowledge that there was not enough time to do everything. Our last half an hour was very stressful uncertain that we would reach the ship on time. Kevin initially did not seem to have an understanding of how important it was to be back on time. This all detracted from the overall enjoyment. We did not express our full disappointment at the time because with decisions already made, there was little option for an alternative and it would have spoilt the day further. We look forward to your response, Yours sincerely Andrew Dack

It was our guide, Paul! He was the best guide we had in our many years of traveling. He was very accommodating, had a fantastic personality, and very kind young man. He spoke perfect English and treated us like his own grandparents. We didn't want to go to typical tourist spots so he drove us to places he goes, it was fascinating and we learned a lot about Korea and culture, and we got to taste typical Korean food.