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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property near Playa Mujeres Golf Club

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Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, pool umbrellas, sun loungers
Aerial view
Premium bedding, down comforters, minibar, in-room safe
Private beach, white sand, beach umbrellas, beach massages
Banquet hall
Reviews
7.6

Good

Popular amenities

  • Spa
  • On private beach
  • Pool
  • BarBarBar
  • Breakfast includedBreakfast includedBreakfast included
  • Room serviceRoom serviceRoom service

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
  • Popular LocationTerminal Marítima Isla Mujeres86 min drive
  • Popular LocationNorth Beach93 min drive

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.2/10 Very good
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

7.4/10 Good
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

7.9/10 Good
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

8/10 Very good
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

7.1/10 Good
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

  • 335 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.5/10 Good
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

8.8/10 Excellent
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Terminal Marítima Isla Mujeres - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Spaces Restaurant - ‬5 min drive
  • ‪Isla Blanca - ‬5 min drive
  • ‪La Cocina - ‬1 min walk
  • ‪Guy's Burger Joint - ‬6 min walk
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star beachfront property near Playa Mujeres Golf Club
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Furnished balcony or patio

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 310 out of 769 reviews" "
Rating 8 - Good. 184 out of 769 reviews" "
Rating 6 - Okay. 130 out of 769 reviews" "
Rating 4 - Poor. 67 out of 769 reviews" "
Rating 2 - Terrible. 78 out of 769 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Stayed 3 nights in Mar 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Trail

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were so disappointed with Planet Hollywood Cancun that we checked out earlier than expected and made reservations with another resort. We stayed at this resort over New Year's. We originally had made plans on staying at this resort for 6 nights, but after only 2 nights we knew that this resort was not meeting our expectations. After checking with Expedia about a refund, they told us since we paid the hotel directly that we would have to ask for the refund through them. The Expedia agent called the hotel front desk while we were at the front desk and said that it "shouldn't be a problem" since we issued out complaint with Expedia and the front desk and we shold be able to check out with a refund to come later. We officially checked out with the front desk and spoke with Alejandra Xaltenco. He told me that we would receive a credit back to our credit card within 10-12 business for the days we didn't use. I waited until mid-January and we never got the refund, and then Planet Hollywood sent us an email 4 days ago (almost 2 months late), stating that this was not "their policy" of issuing a refund. If the front desk had told me this I wouldn't had wasted my time now, nor at that time...I just would have dealt with it as a " bad experience". This resort will gladly take your money, but when it comes to a "good customer experience", they fell short. I would never spend my time or money based on bad communication and lack of follow-through on their end!

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

8/10 Good

Jeff L.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the beautiful beach and our waiter on the beach,Eric was fantastic. Was disappointed when we were unable to get into the steakhouse for dinner, however the buffet was really good.
Stayed 8 nights in Feb 2024

6/10 Okay

James

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Roman was not clean, Italian restaurant was a disaster, and the service at a few of the bars was horrible, but overall the beach, pools, and attractions were quite good
Stayed 4 nights in Feb 2024

4/10 Poor

Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

bryce

Stayed 6 nights in Feb 2024

2/10 Terrible

Andre

Travelled with partner
Disliked: Staff & service, amenities
Nice on the exterior once inside slow bad quality food also rooms are dated the room we had multiple days had blood bodily fluids broken elements also was talked into upgrading and nothing made a difference for the 380 usd we paid in addition to our normal room. Dinner took 1.5 hours multiple days and was also turnt away from restaurants in a all exclusive resort?
Stayed 5 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024