Although the apartment is extremely well equipped, there were no instruction manuals to tell you how to operate anything. They did know that we were coming from a foreign country. There were two light bulbs out when we arrived and a third blew when we turned it on...blowing a breaker. The property manager, Duncan was very good about having those and the redo of the cleaning done promptly. However, the condition of this lovely apartment was appalling! Every one of the pots & pans had caked on food, as did the grill on the gas cooktop. The bathtub was coated in soap scum, the shower was not clean, nor was the floor anywhere in the apartment. There was a coating of dust and hair on the surface of the livingroom area rug, chips in the floor of one bedroom's carpet and packaging bits on the carpet of the other one. Most, but not all was taken care of with the requested re-clean. The baking dishes in the oven drawer were not touched during the re-clean and were absolutely coated in grease. The bathtub drain did not hold water and had no drain release. We had requested a fragrance-free environment, due to allergies and had been told that they used fragrance plug-ins but that they had been removed and the windows opened (the day prior to our arrival). Neither happened! We had to remove them ourselves. There were two holes in the drywall, one in each bedroom from the door handles and a broken hinge on a kitchen cupboard. They insisted on a £200 deposit!