I was with a party of eight including children during our stay. The staff was extremely knowledgeable, and the service was prompt. While we did not take advantage of any of the tours offered by the facility, we had lovely chats with staff members about things in the surrounding area, including the nature reserve on the property. The staff helped us find a sloth, as well as a red frog :-) the food served on site was delicious. We also took a vantage of the snorkeling gear. Well, it met our needs, if you want a clear view or the perfect fit I definitely recommend you bring your own.
The accommodations in the room, met all of our needs and at all times, we felt safe.
As far as surrounding accommodations/amenities, we did take a walk into old bank and enjoyed the cultural experience. I felt very thankful though to be staying at the bungalows as opposed to in town.
I highly recommend this location.