4/10 Poor
Xinyi
Travelled with group
9 Sep 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pros:
- Free transport (shuttle bus/van) from the resort to Nongsa Pura ferry terminal and vice versa - can book the transport via email/WhatsApp prior to arrival/departure
- Large villa with 3 en-suite bedrooms, living room (with dining table and refrigerator), outdoor barbeque area and private pool (with cabana (not sheltered))
- Comfortable beds and pillows in the bedrooms
- Good water pressure in the bathrooms
- Water dispenser included in the living room
- Good variety of activities available in the resort
- Decent food choices at the buffet breakfast venue
Cons:
- Very poorly maintained villa. Cleanliness standard was probably equivalent to that of a 2-star resort - all three toilets in the 3-bedroom villa had a strong sewage smell, master bedroom and pool area had two cockroaches, pool water was dirty
- Air-conditioner was leaking in one of the bedrooms and could not be fixed by the technicians
- Lots of mosquitos in the villa complex
- Slow service - booked a barbeque in the villa (for DIY cooking) and the food was only delivered about 1 hour after the initial booking time
- Kitchenette area only has a sink and utensils, and does not include a stove
- Beach club in the resort is under renovation
- Resort is located at a more secluded area in Batam and it takes about 35-45 minutes to get to the Batam city centre via taxi/private hire cars
Xinyi
Stayed 2 nights in Sep 2024