6/10 Okay
Verified traveller
Travelled with family
6 Aug 2024
Disliked: Cleanliness
Bed bugs
I have never had no problems with my stay when I stay here but this one took the cake for me my room had bed bugs I had no clue they were there until check out I notice one in my husbands underwear that I had thrown away in the trash can in the room in the restroom I then went and speak with the lady at the front desk and told her we had this problems she then stated that it was on me because I didn’t reported it when I first checked in I told her ma’am the room is already suppose to be cleaned and mopped and ready for the next guest so I asked her for my deposit back she stated she was unable to give it back to me I said ma’am I’m not asking for the full amount just refund me at least half she said she could only give me my deposit witch is stated in the contract that they can not keep your deposit so I told her that was already owned to me then she said my manager said they could only give you 15.00 in return so I told them I’m filling a police report I didn’t get my receipt and I had to go back to the property to get that.. if anybody get a room here please check your room we had them in the room the whole town we stayed there this place needs to be clean despite the raccoons out side this place could be better breakfast is good the black women that worked there are very sweet and they have told me that the owners don’t wanna keep up with this property I have videos and pictures of this situation
Verified traveller
Stayed 3 nights in Aug 2024