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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
4-star hotel near Guggenheim Museum Bilbao

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Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

View from property
Premium Room, 2 Single Beds (Vintage)
Breakfast, lunch and brunch served
Reception
Premium Room, 2 Single Beds (Vintage)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011
  • Plaza Moyua
    ‪5 min walk‬
  • San Mames Stadium
    ‪11 min walk‬
  • Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Bilbao (BIO)
    ‪18 min drive‬

Room options

View all photos for Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

  • City view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Bilbao

Bilbao City Centre stay.Within a 15-minute walk of this Bilbao City Centre hotel, you'll find Guggenheim Museum Bilbao and San Mames Stadium. Ensanche and Galeria Bay Salt are also within half a mile (1 km).

What's nearby

  • Plaza Moyua - 5 min walk - 0.4 km
  • San Mames Stadium - 11 min walk - 0.9 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • Euskalduna Conference Centre and Concert Hall - 12 min walk - 1.0 km
  • Plaza Nueva - 19 min walk - 1.6 km

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao Airport (BIO) - 18 min drive

Restaurants

  • ‪Plaza Indautxu - ‬2 min walk
  • ‪Café Rock Grafit - ‬3 min walk
  • ‪El Puertito - ‬1 min walk
  • ‪Scala - ‬1 min walk
  • ‪El Huevo Frito - ‬2 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

4-star hotel near Guggenheim Museum Bilbao
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Hotel Ercilla de Bilbao, Autograph Collection. Parking is available for a fee.

This 4-star Bilbao hotel is smoke free.

  • 325 guestrooms or units
  • 12 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Covered valet parking fee: EUR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

Property Registration Number H.BI.00575

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 816 reviews
Rating 8 - Good. 318 out of 816 reviews
Rating 6 - Okay. 98 out of 816 reviews
Rating 4 - Poor. 41 out of 816 reviews
Rating 2 - Terrible. 12 out of 816 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and room was clean, nice and comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service
Wifi in bedrooms extremely poor or none existent. Reported three times on consecutive days, on each occasion I was informed it would be addressed and a signal booster would be installed in room. Sadly this was not the case.
Stayed 4 nights in Oct 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for many of Bilbao's main attractions. Staff was friendly and helpful.
Stayed 2 nights in Sep 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Really nice room, lovely rooftop terrace bar (reserve a table in advance), very good breakfast buffet. Very good service. Only gripe was that the WiFi in the room wasn’t very strong - they did sort it but made video calls tricky.
Stayed 2 nights in Sep 2024

10/10 Excellent

karol

Stayed 2 nights in Sep 2024

8/10 Good

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good rooms on the first floor that were quiet and spacious and well-equipped. The rooftop bar was a great place to meet and relax. The hotel was in a good position for exploring the city. The breakfasts were good and the staff were very helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very good location and comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

Sofie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!
Stayed 2 nights in Aug 2024

10/10 Excellent

JUAN Ignacio

Travelled with family
Stayed 2 nights in Aug 2024

4/10 Poor

D

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Meh....
First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
Stayed 5 nights in Aug 2024

10/10 Excellent

Selina Marion

Liked: Cleanliness, staff & service, property conditions & facilities
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
Stayed 3 nights in Jul 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Najeeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did no work even though we paid a premium for it
Stayed 3 nights in Jul 2024

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is wonderful. Worth it for the rooftop restaurant.
Stayed 4 nights in Jul 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Jun 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof bar was a luxury escape
Stayed 7 nights in Jun 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We always stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Simon

Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024