The staff gets 5 stars while the room quality and the deceiving and inaccurate description of the room gets 1 star: average of 3.
When we checked in at 3pm the floor was dirty and cleaned in front of us. The bathroom looked dingy but we were told those were hard water stains.
Kudos to the photographer who took pictures of the room! Deception at its best! The pics fail to show the wet bar in the honeymoon suite, which is not only an useless eyesore but also utterly disgusting as that sink was not cleaned in ages. The view is beautiful indeed, but a pic closer to the window would also show the roofs of the town not just the beautiful tree tops. The flooring is not beautiful and shining, but spotted, squeaking, and with holes between planks.
The bathroom sink is stained and chipped.
The bed is described online as having Tempur-Pedic mattress and Egyptian cotton sheets: this is what ticked the most as both are bogus. The mattress is a standard box spring that has passed its prime. The sheets are low count thin cotton.
Similar to other reviewers, is the thing about paying for towels that you stain: you stain a towel, you must pay for a whole set.
Coffee, fridge, and a fully equipped kitchen are available downstairs in the common area. Whatever you use, you must wash & put away
Room service is available upon request only.
Laundry services are available on the premises: $7.5 small load & $15 larger load.
The staff was very nice and helpful!