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Steigenberger Icon Wiltcher's

4.5 star property
Family-friendly 4.5-star hotel near Avenue Louise

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Photo gallery for Steigenberger Icon Wiltcher's

Exterior
Exterior
Deluxe Room | View from room
Pool
Elevator

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking available
  • Bar
  • Room service

Explore the area

Map
Avenue Louise 71, Brussels, 1050
  • Avenue Louise
    ‪1 min walk‬
  • Place du Grand Sablon
    ‪14 min walk‬
  • Royal Museums of Fine Arts of Belgium
    ‪16 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Duplex)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Duplex)

  • 95 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 44 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Room

The Hotel

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1121)
The price is CA $258
per night
CA $280 total
includes taxes & fees
20 Feb - 21 Feb
The Hotel

About the area

Brussels

City center retreat .Within a 15-minute walk of this Chatelain hotel, you'll find Avenue Louise and Rue Faider 83. Law Courts of Brussels and Egmont Palace are also within half a mile (1 km).

What's nearby

  • Avenue Louise - 1 min walk
  • Place du Grand Sablon - 14 min walk
  • Royal Palace of Brussels - 18 min walk
  • European Union Parliament Building - 6 min drive
  • La Grand Place - 7 min drive

Getting around

  • Stéphanie Tram Stop - 1 min walk
  • Brussels-Chapel Station - 16 min walk
  • Brussels Airport (BRU) - 32 min drive

Restaurants

  • ‪Café Wiltcher's (Steigenberger Grandhotel Brussels - ‬1 min walk
  • ‪Le Prince - ‬3 min walk
  • ‪Exki - ‬2 min walk
  • ‪L’Atelier en Ville - ‬2 min walk
  • ‪Paul - ‬2 min walk

About this property

Steigenberger Icon Wiltcher's

Family-friendly 4.5-star hotel near Avenue Louise
Steigenberger Icon Wiltcher's offers its guests a full-service spa and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 5942 square feet (552 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the luxury Steigenberger Icon Wiltcher's. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Brussels hotel.

  • 267 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • 5942 sq ft of conference space
  • 552 sq m of conference space
  • Built in 1913
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Steigenberger Icon Wiltcher's offers 267 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include desk chairs. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Brussels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary newspapers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Aspria has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Greek, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 28.00 per day)
  • Valet parking on site (EUR 28.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 40 for adults and EUR 20 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Designer stores
  • Full-service spa
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Thin carpet in room
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Cable channels
  • Smart TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Champagne service
  • Minibar
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Office
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 40 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 109 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 28.00 per day
  • Valet parking fee: EUR 28.00 per day
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees
  • Facilities fee: EUR 40.00 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:30 AM to 9:30 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Steigenberger Grandhotel
Steigenberger Grandhotel Brussels
Steigenberger Grandhotel Hotel
Steigenberger Grandhotel Hotel Brussels
Brussels Conrad
Conrad Brussels Hotel Brussels
Steigenberger Wiltcher's Hotel Brussels
Steigenberger Wiltcher's Hotel
Steigenberger Wiltcher's Brussels
Steigenberger Wiltcher's

Steigenberger Icon Wiltcher's Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 72 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Amenities
Disliked: Staff & service
I would recommend this hotel for the price but there are some flaws. It is very dated and does not look fresh. The rooms are better than the lobby. My check in was not the smoothest but not why I would give this hotel bad marks. My disappointment lies completely with the bad service, information and horrible attitude I got from the concierge. I don't know his name but he was completely incompetent, did not know the city at all and even gave me wrong information. He did not even kn ow the museums would be closed on a national holiday. That combined with his poor attitude every time I went to him for directions around town. Breakfast was very nice but if you don't go early you will have to wait for a table. The lounge was small, not alot of atmosphere. The food was good but expensive. Location is in the shopping area. About a 30 minute walk to the main historical area. I am sure the hotel had more glamour in its day but now seems warn and commercial.
Stayed 5 nights in Oct 2024

6/10 Okay

Rahul

Travelled with family and small children
Loud music at night, with a room swap offered at 9pm whilst travelling with children.
Stayed 2 nights in Nov 2024

10/10 Excellent

Wing Kam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the welcoming gifts for the kids. The junior suite is spacious for a family of 4.
Stayed 1 night in Oct 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

miomir

Stayed 2 nights in Oct 2024

2/10 Terrible

carl-henry

Stayed 2 nights in Oct 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, shopping and nice restaurants all around. A tram station out front. Great staff 10/10
Stayed 4 nights in Oct 2024

6/10 Okay

Janice

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

Takashi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you get Room # 246, As for change
I arrived at the hotel 11 AM. At the booking, I requested the early check-in and the hotel confirmed it had made the note. In fact, I had to wait over 5 hours even after hotel's regular check-in time, 3 PM. The time I checked in was 4:30 PM. Then, Sunday night, there was the event and laud bass noise bothered me until 1:30 PM. Then, on Thusday, no hot water. Throughout my stay, I had the issue of WiFi poor signal that made me impossible to plan a video conference from my room with my US colleague.
Stayed 9 nights in Sep 2024

8/10 Good

Noof

Travelled with family
Liked: Staff & service
The hotel is huge but need renovation it’s in great location and staff was cooperative.
Stayed 1 night in Oct 2024

2/10 Terrible

Craig, Lane cove

Stayed 1 night in Oct 2024

2/10 Terrible

Ehab

Business traveller
Disliked: Staff & service, room comfort
Terrible day in Steigenberger Wiltcher's Brussels
"I had a terrible day on October 4th because hot water was unavailable in my bathroom starting from 6:20 a.m. and lasting throughout the day. Not only was there no hot water, but the water itself was discolored with a yellow tint, indicating the presence of rust and dust, which made it impossible for me to take either my morning shower or night."
Stayed 2 nights in Oct 2024

2/10 Terrible

Craig, Lane cove

Business traveller
There was no hot water during my stay, for a 5 star hotel that is not good enough!
Stayed 1 night in Sep 2024

10/10 Excellent

Roscoe

Stayed 2 nights in Sep 2024

10/10 Excellent

Abdoulaye, eccles

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have ever stayed in. Actually, the best in Europe so far! The service is nothing short of amazing! Everyone, as in each member of the staff gives exceptional attention, care and goes beyond what is expected. From the valet to the front desk, housekeeping, and the waiters. Loved their breakfast too. They have vast selection to choose from and they tasted wonderful. Their fitness studio is a tad small but they have top of the range equipment (Technogym). I can not fault this hotel for anything. Special shout out to Julie, Amelie, especially Ilias of front desk. The perfect hosts of this 5-star hotel. Sorry if I forgot the names of the others as there's so many of them! Such wonderful people.
Stayed 1 night in Sep 2024

8/10 Good

Marwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is a very nice hotel that kept its old charm. Breakfast and dinner was amazingly delicious. Our room was big, clean (would recommend changing the carpet thought). Overall, would go back to it if we go back to Brussels.
Stayed 3 nights in Sep 2024

8/10 Good

Ann

Travelled with family
Liked: Staff & service
Staff were helpful and friendly. Breakfast options varied and v good quality. Staff checked each night if we had everything we needed. Room was very spacious and comfotable. Food in bar was only adequate and menu was limited. Lacked atmosphere. We were told pool was unavailable when we arrived for our stay , this was one the main reason we booked this hotel because it had a pool. It seems hard to find a hotel with a pool in brussels. I would rate this hotel 7.5 out of 10.
Stayed 4 nights in Aug 2024

8/10 Good

Raaghav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, ideal location and rooms. Note the pool and spa facilities are chargeable
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Still glamorous but needs a touch up. Also, should stop charging for the pool😂
Stayed 4 nights in Aug 2024

10/10 Excellent

YING, LONDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service and the atmosphere of the hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

ilya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely high quality hotel. We felt like royalties when we interacted with the staff. Very upperclass everything. The only thing that didn't work for us is the prices for breakfast and snacks in the hotel)
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with well maintained+clean rooms abd a well equiped gym.
Stayed 1 night in Aug 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance to the grand palace and other attractions.
Stayed 2 nights in Aug 2024