4/10 Poor
JOSHUA
Travelled with partner
16 Nov 2024
Disliked: Staff & service, amenities
Disappointing for a so called 4 star hotel. Room was no-frills but was clean.
Pool was filthy when we arrived, the guy at the front desk said the pool cleaner never showed up. The pool railing to enter was broke. Floor of pool was peeling.
Breakfast is served from 7 to 11AM. It’s nothing like the pictures advertised. First morning eating breakfast a little after 10AM there was literally almost no food (see pictures). No orange juice, water was empty as was coffee. The lady said they were short staffed and out of most everything. Next day they had more staff and some more food but nothing like they advertise. My girlfriend ordered eggs and they brought her avocado toast instead. Mistakes happen, but they didn’t even acknowledge it or ask to make eggs instead they said they were busy. There was no sugar for the coffee, after waiting 15 minutes, I went up to the lobby and brought down sugar.
The front desk is hit or miss. One gentleman was nice. But they don’t acknowledge most of the guests with a simple friendly hello. When going out to explore I had a question but the 2 ladies at the desk were busy on their phones and acted as if I was interrupting. I believe the one lady is the manager or owner. She gets quite defensive with negative reviews.
Last time in Palermo we stayed at Palo Santo Hotel also a 4 star but they were sold out. It was excellent as a 4 star should be with top service!
Krista Boutique is overpriced, false advertising, and poor customer service!
JOSHUA
Stayed 6 nights in Nov 2024