At arrival, I found nobody at the reception desk. I had to wait until finally a young girl come by. I did my reservation many weeks before, but she give me the worst room (#32) all the way to the top of the building where the elevator don't reach. I have to drag my things up the stairs. The room was small and the headboard of the bed, was way to wide an pressed against the switch and turn the lights out every time you sit on the bed. At night, you could not lock the door from inside, and the wifi system did not reach my room. When I approached the concierge about it, she toll me that it was a problem with the configuration of my cell phone. Only that I had the difficulty with my laptop and not with my cell, since I had pre-paid service on it, and needed no wifi for it. But what made all this worse is that I talk about this issue with two other employees before, and both told me that there was great difficulty on getting wifi on the last floor. There was no apology nor offer of another room. Thanks God I had service on my cell phone and didn't lost contact with the world. I will never come back again.