See all properties

Moon Palace The Grand Cancun - All-inclusive

5.0 star property
5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Sundeck
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view
Private beach, white sand, free beach cabanas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • All-inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪13 min walk‬
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

Pool
All-inclusive
Spa
Kids pool
4.1 out of 5, Very good, (2538)
The price is CA $797
per night
CA $970 total
includes taxes & fees
9 Feb - 10 Feb
Moon Palace Cancun - All Inclusive

About the area

Cancun

On the beach.Within a 15-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 3 miles (5 km).

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star beachfront property near Moon Palace Golf Club
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free water park access
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor spa tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 839 out of 1413 reviews" "
Rating 8 - Good. 262 out of 1413 reviews" "
Rating 6 - Okay. 131 out of 1413 reviews" "
Rating 4 - Poor. 77 out of 1413 reviews" "
Rating 2 - Terrible. 104 out of 1413 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Romalan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pools are amazing, kids had a blast, I wish they had more variety with the restaurants. Had my expensive deodorant stolen from my bag when leaving the resort. Lock up your bags when leaving it with the staff.
Stayed 5 nights in Oct 2024

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia inolvidable, un servicio de 5 estrellas sin dudas, muchas actividades para disfrutar con la familia, una comida exquisita tanto en el buffet cómo los restaurantes especializados, en fin un lugar que nos encantaría volver a visitar….
Stayed 8 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia Ramirez our concierge is so amazing ! Over all this property is one of the best 5 stars all-inclusive resorts in cancun !! We will def come back again. The restaurants and employees in this resort are so polite and nice !!!!
Stayed 4 nights in Oct 2024

4/10 Poor

GACIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience,first of all we arrived at the facility near 6 pm and first trip with 2 toddlers and after the check in, a lady walked to us offering an invitation to a breakfast with 60 minutes experience, Which we didn't quite understand what was it for since we were too tired from the trip, we just said okay and we went to our room, Next morning, somebody called to confirm that we are going to that meeting and we said, okay, we thought it's gonna be breakfast with a show or something welcoming us , But no, after signing a piece of paper, they said it's gonna be a sell meeting for 60 minutes With a small mini Buffet breakfast choices, And that sell guy (albert) sat with us on the table Continued talking, After 20min of talking, we decided that we don't want to continue bcz this is not something that we are interested in investing in, It wasn't a timeshare, but it was a membership sell, Then he said,we have to continue bcz we signed that paper Or he will be jobless for 2 weeks ,kids were very fussy And board .They kept crying/running around.We just wanted to take them to eat a normal meal and go to the water park , Anyways, we continued, and then he said the manager will come and talk to us, which we again told her that we are not interested , At the last, a lady named Alejandra walk to us, trying to offer something else that we again told her we're not interested in then she threw a paper to the table and told us to sign Very rude, Disrespectful and Unprofessional, Which I
Stayed 4 nights in Oct 2024

10/10 Excellent

Thi Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Dajia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP BENEFITS & very children friendly and clean
Stayed 4 nights in Oct 2024

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! 10/10 for families. A few things I didn’t like were the activities like bowling was always booked because they only have very few lanes , this resort should invest in a bigger bowling alley. I was also disappointed because they advertised a kids foam party while we were there and my daughter was looking forward to that and once we got there they never had it . They also has a few amenities closed so we weren’t able to take advantage of some of those. Besides that I still recommend this resort. So much fun kids to do!
Stayed 3 nights in Oct 2024

10/10 Excellent

Dae eun

Stayed 4 nights in Oct 2024

8/10 Good

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got an upgrade room and room was really nice but my view was not a garden view even it was looking at pool pump room
Stayed 4 nights in Oct 2024

6/10 Okay

Mitchell, Wylie

Liked: Cleanliness, property conditions & facilities
Everything was great for the first 3-days then the some of the services tapered off. Food wasn't great but ok. Some of the activities for the kids either didn't work or was seasonal which wasn't stated when booked.
Stayed 6 nights in Oct 2024

6/10 Okay

Mitchell, Wylie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything started out great for the first 3-days then some services tapered off. Food wasn't great and some of the activities for the kids either weren't working or was seasonal which was never stated prior to booking.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and services! We will be back
Stayed 3 nights in Oct 2024

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.. Large resort, great good.. A place for everyone.. I will be coming back
Stayed 6 nights in Oct 2024

10/10 Excellent

Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, love the shows and water park. Didn't like the wait time to be transported from section to sections. Overall, I would stay here again.
Stayed 5 nights in Oct 2024

6/10 Okay

Jungeun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Stefan

Stayed 14 nights in Sep 2024

4/10 Poor

Stefan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
AVOID THIS HOTEL!!
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
Stayed 10 nights in Oct 2024

10/10 Excellent

Kaushal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The in room service was slow
Stayed 5 nights in Oct 2024

10/10 Excellent

Marwan, Prosper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriela Salcedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Oct 2024

10/10 Excellent

Swari Pradyuman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved how friendly and accommodating the staff was.
Stayed 4 nights in Oct 2024

8/10 Good

Austin

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Just Great
Stayed 5 nights in Oct 2024

4/10 Poor

ki jung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was not as friendly as other resorts and it smelled really bad.
Stayed 3 nights in Oct 2024