Hyatt Regency Cartagena

4.5 star property
4.5-star luxury hotel near Bocagrande Beach

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Photo gallery for Hyatt Regency Cartagena

Aromatherapy, Swedish massages, sports massages, body scrubs
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Aromatherapy, Swedish massages, sports massages, body scrubs
Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly

Explore the area

Map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

Club Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View

  • 78.0 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

1 Bedroom Ocean View Residence

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bay View Residences with 1 bedroom

  • 72 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Ocean View (Regency)

  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (High Floor)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

2 Bedroom Residence

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Regency Executive)

  • 114 sq m
  • Sleeps 4
  • 1 King Bed

Suite (Regency Caribe)

  • 76 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View (High Floor)

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cartagena

Bocagrande stay.With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of San Pedro Claver Church and Convent. Clock Tower and Cartagena de Indias Convention Center are also within 2 miles (3 km).

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 km
  • Clock Tower - 18 min walk - 1.5 km
  • Cartagena de Indias Convention Center - 3 min drive - 2.0 km
  • San Felipe de Barajas Castle - 3 min drive - 2.7 km
  • Castillo Grande Beach - 10 min drive - 2.9 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Morena Marisqueria - ‬9 min walk
  • ‪51 Sky Bar - ‬2 min walk
  • ‪Edificio Seguros Bolivar - ‬5 min walk
  • ‪La Brioche - ‬8 min walk

About this property

Hyatt Regency Cartagena

4.5-star luxury hotel near Bocagrande Beach
Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. Spa services, a terrace, and an arcade/game room are also featured at the luxury Hyatt Regency Cartagena. Self parking is free.

This 4.5-star Cartagena hotel is smoke free.

  • 380 guestrooms or units
  • 42 levels
  • 2 dining venues
  • Meeting rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • iPod dock
  • LCD TV

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: COP 80 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 44 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1035 out of 1313 reviews
Rating 8 - Good. 147 out of 1313 reviews
Rating 6 - Okay. 50 out of 1313 reviews
Rating 4 - Poor. 36 out of 1313 reviews
Rating 2 - Terrible. 45 out of 1313 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Irlanda T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Jesus

Stayed 2 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I want to say thank you to Sara, Daniel and Gabriela at the front desk for their kindness. Also to Shirley from the restaurant at breakfast time.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dominique

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff was super accommodating
Stayed 1 night in Dec 2024

10/10 Excellent

Cheydene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Savona, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Jose Raul

Stayed 1 night in Nov 2024

6/10 Okay

Raul

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Oct 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location- close to stores and the old ton
Stayed 4 nights in Nov 2024

10/10 Excellent

Victor M Rivas plata

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, Darwin y Robinson dieron el mejor servicio
Stayed 5 nights in Nov 2024

10/10 Excellent

Cammie Nicole

Stayed 4 nights in Oct 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect Stay at Hyatt Regency Cartagena! My stay at the Hyatt was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. The check-in process was smooth and efficient, and every staff member I encountered was friendly, professional, and genuinely eager to help. The room was immaculate, well-appointed, and thoughtfully designed, offering everything I needed for a relaxing stay. The bed was incredibly comfortable, ensuring a great night’s sleep, and the modern amenities. Made it feel like a home away from home. The on-site facilities were fantastic. The pool/spa/fitness center was clean and inviting, and the restaurant served some of the best meals I’ve had in a long time.Breakfast was a highlight of my stay, with a wide variety of delicious options to suit all tastes. The location of the hotel was also a major plus—conveniently situated near beaches and landmarks making it an excellent choice for both leisure and business travelers. I can’t recommend Hyatt highly enough. Whether you’re in town for a weekend getaway or a longer stay, this hotel offers exceptional service, comfort, and value. I look forward to returning on my next visit!
Stayed 3 nights in Oct 2024

8/10 Good

ken

Travelled with partner
Liked: Amenities
It was fine , except the restaurant staff was chaotic, and service was difficult . I served myself coffee, even asking two wait staff. I started avoiding the public restaurants , and ordered room service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was a 10/10.
Stayed 4 nights in Nov 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was just ok. Nothing special. The staff in general are very uptight; not really conducive to having a relaxing vacation. The way the elevators are arranged doesn’t make very much sense. Two different elevators just to go out. Two different elevators to eat. Food service hours aren’t very accommodating either.
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia, East Meadow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms
Stayed 3 nights in Nov 2024

8/10 Good

Valeriya

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

CARLOS

Stayed 2 nights in Oct 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Stay at The Hyatt was Pleasant the Customer Service was excellent. I’d suggest staying in one of the Club rooms, it’s a higher floor in the Hotel with beautiful views it also gives you access to the club lounge for morning breakfast or afternoon snacks, Beer and Wine. It’s included with a Club room. The Hotel is located directly across the street from the beach. Several Bars and restaurants within the Hotel. I’d suggest getting around by Taxi. A Taxi is usually sitting right outside of the Hotel. The Hotel was clean, the room was quiet and clean and I felt safe. It’s a 15-20 from the Airport.
Stayed 5 nights in Nov 2024

10/10 Excellent

Pradeep, Fort Myers

Stayed 5 nights in Oct 2024

10/10 Excellent

APSARA MEDINA, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024