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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property
3.5-star beachfront property with 5 restaurants

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Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Kayaking
Lobby
Junior Suite (Sanctuary) | View from room
Junior Suite (Sanctuary)
Outdoor pool, free cabanas, pool umbrellas

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar
  • All-inclusive
  • Pool
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Cayo Santa Maria, Cayo Santa Maria, Villa Clara, 52610
  • Cayo Santa Maria Dolphinarium
    ‪9 min drive‬
  • Playa Las Gaviotas
    ‪18 min drive‬
  • Cayo Guillermo Beach
    ‪235 min drive‬
  • Cayo Santa Maria (SNU-Santa Clara)
    ‪14 min drive‬

Room options

View all photos for Junior Suite (Sanctuary)

Junior Suite (Sanctuary)

Junior Suite (Sanctuary)

  • 41 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Cayo Santa Maria

On the beach.You'll be within 6 miles (10 km) of Playa Las Gaviotas with a stay at this Cayo Santa Maria property.

What's nearby

  • Cayo Santa Maria Dolphinarium - 9 min drive
  • Playa Las Gaviotas - 18 min drive
  • Museo de Agroindustria Azucarero Marcelo Salado - 47 min drive
  • Caibarien Beach - 47 min drive
  • Parque Nacional Caguanes - 84 min drive

Restaurants

  • ‪Sunset Snack - ‬16 min walk
  • ‪Café Royalton - ‬17 min walk
  • ‪cigar bar cohiba - ‬4 min drive
  • ‪lobby bar Villa Blanca - ‬4 min drive
  • ‪The Crazy Lobster - ‬6 min drive

About this property

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5-star beachfront property with 5 restaurants
Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers its guests an outdoor pool, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Free breakfast is available daily. Public spaces have WiFi for a fee.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cayo Santa Maria property.

  • 378 guestrooms or units
  • 2 levels
  • 2 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers 378 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transportation

  • Free self parking on site
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 2 outdoor tennis courts
  • Beach volleyball
  • Boating
  • Health club
  • Kayaking
  • Outdoor pool
  • Pedal boating
  • Pilates classes
  • Sailboat available
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless internet in public areas: USD 1 per hour (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sanctuary Grand Memories Santa Maria Adults All Inclusive
Sanctuary Grand Memories Santa Maria Adults All Inclusive

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 46 reviews
Rating 8 - Good. 15 out of 46 reviews
Rating 6 - Okay. 16 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 4 out of 46 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Emil, Miami

Travelled with group
Disliked: Amenities, property conditions & facilities
The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
Stayed 11 nights in Aug 2019

2/10 Terrible

Federico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Stayed 3 nights in Jul 2019

6/10 Okay

Evilotje, Amsterdam

Liked: Property conditions & facilities
Disliked: Staff & service
Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

10/10 Excellent

REMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Détente, soleil et mojitos
Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
Stayed 10 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

6/10 Okay

Andréa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

4/10 Poor

Nerea, Holanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.
Stayed 4 nights in Sep 2019

8/10 Good

Moira mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa estadía en el paraíso
Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Très belle chambre au Sanctuary mémory et très beaux jardins . Plage propre mais très étroite du côté de Sanctuary . Nourriture déplorable et les restaurants proposés le soir en dehors du buffet ne sont que les plats du buffet servis à table . En même temps, on est à Cuba donc ne pas s attendre à des supers plats raffinés !
Stayed 3 nights in Jul 2019

4/10 Poor

Massimo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mancanza di pulizia, lenzuola e salviette sporche, scarafaggi nelle camere e nella zona ristoro; spesso si sente uno sgradevole odore di fognatura, il cibo è di bassissima qualità anche nei vari ristoranti. La spiaggia è bellissima e buoni i servizi, ma il resto è molto deludente.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
nourriture du buffet très moyenne qualitativement et industrielle les restaurants à thème très vite saturés en réservation , lors de notre séjour nous n'avons pas pu diner à ces restaurants qui sont meilleurs que le buffet. j'ai demandé 2 fois (le matin) à changer une serviette tachée, elle a été changée que vers 22h (trop tard!!) trop de musique autour de la piscine belles chambres personnel aimable mais globalement l'organisation n'est pas à la hauteur de cet hotel, très compliqué pour avoir des infos
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
La Struttura del Sanctuary sorge a 100 metri dalla stuttura "sorella" Grand Memories risultando superiore in termini di qualita' generali' e soprattutto di cibo. La struttura e' bella per lo standard cubano e di fronte ad un mare stupendo. Camere pulite ampie, luminose e moderne. Consigliatissima rispetto al Grand Memories. Cibo sufficiente, mangiando nel ristorante della struttura (da prenotare la mattina). Da evitare assolutamente il buffet del Grand Memories li accanto di qualita' molto bassa. La maggioranza del personale e' cortese ma certamente non da 5 stelle. La clientele, per lo piu' Canadese molto piu' interessata alla quantita' che alla qualita' del cibo. Animazione discrete. Piscina ampia e pulita.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
La struttura e' comunque bella, di fronte al mare, leggermente retro', con camere pulite ed in buono stato collettivo. Funzionali e luminose.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Un Fiasco Vous êtes un couple souhaitant passer d'agréables vacances en amoureux au calme sur des plages de sable blanc et une eau turquoise, passez votre chemin. Venus passer la fin de notre séjour à Cuba pour profiter des magnifiques cayos dans un hôtel (puisqu'il n'y a pas d'autres choix). Nous avons certes été séduits à notre arrivée par cet hôtel plutôt élégant, des piscines agréables, une plage splendide et une chambre agréable avec vue mer en prime. Jusque là tout était parfait. Nous avons appris que cet hôtel appartient à une société canadienne, du coup nous étions qu'avec des canadiens (et nous n'avons rien contre eux). Bienvenu donc dans la culture Nord Americaine, on parle fort, sens gêne pour beaucoup, malbouffe, le cliché du all inclusive : quel triste contraste avec ce beau pays de Cuba.. Pour profiter de la plage nous avions droit à des musiques canadiennes bien forte (très typique de Cuba..) Vous aurez le droit d'assister au spectacle de centaines de personnes avec des chopes thermos qui viennent faire le pleins de mauvais cocktails coupés à l'eau et à la glace. Des fast food vous seront proposés à toute heure de la journée (pizzas, burger, ..) bref le paradis de la junk food. Les buffets sont plutôt corrects (il y a du choix et de la quantité ..) mais il existe des "restaurants" au sein de l'établissement pour y dîner le soir. La qualité n'est pas au rdv encore une fois. Les vins servis sont des piquettes. Séjour donc tres mitigé dans cet hôtel.
Stayed 3 nights in Jan 2019