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The Cumberland, London

4.5 star property
Art Deco hotel near Frameless Immersive Art Experience

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Cumberland, London

Exterior
Cafe
Gold Family Room
Cafe
Gold Family Room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Marble Arch
    1 min walk
  • Hyde Park
    4 min walk
  • Selfridges
    5 min walk
  • London (LHR-Heathrow)
    40 min drive

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Gold King Park View

Gold King Park View

Gold King Park View

  • 21 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Gold Family Room

Gold Family Room

Gold Family Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Gold King Room

Gold King Room

Gold King Room

  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Gold Twin

Gold Twin

Gold Twin

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

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Room

Thistle London Marble Arch

Free WiFi
Restaurant
Air conditioning
Gym
4.0 out of 5, Very good, (1028)
The price is CA $249
per night
CA $298 total
includes taxes & fees
17 Jan - 18 Jan
Thistle London Marble Arch

About the area

London

Heart of London.A stay at this London City Centre hotel places you steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. Buckingham Palace and Piccadilly Circus are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 4 min walk
  • Oxford Street - 11 min walk
  • Buckingham Palace - 4 min drive
  • Piccadilly Circus - 5 min drive
  • Trafalgar Square - 6 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 46 min drive

Restaurants

  • ‪Pret a Manger - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Sportsman Casino - ‬2 min walk
  • ‪Al Balad - ‬3 min walk

About this property

The Cumberland, London

Art Deco hotel near Frameless Immersive Art Experience
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

  • 1019 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1929
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Cumberland, London offers 1019 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking for GBP 60 per day; reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends: GBP 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Grab bar near toilet
  • Toilet grab bar height (inches): 24
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Raised toilet seat
  • Raised toilet seat height (inches): 24
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LCD TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water
  • Local meal delivery service

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 666 reviews" "
Rating 8 - Good. 168 out of 666 reviews" "
Rating 6 - Okay. 75 out of 666 reviews" "
Rating 4 - Poor. 25 out of 666 reviews" "
Rating 2 - Terrible. 27 out of 666 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
Whilst check in looked simple, it took 15 minutes from arriving at the desk for it to get processed, to then be told you've been given an upgrade from a double to a king. Great I thought but then to find the room had 2 single beds in that were pushed together....Not what I'd expect from a high end (high cost) hotel on Park Lane !!!
Stayed 1 night in Oct 2024

10/10 Excellent

Pat

Travelled with family
The elevators were unique to us and once we figured them out we were set! Loved the voucher you get to reward you for not needing housekeeping every day….. not a hard sacrifice if you care about conserving resources. Also we got a kick out of watching the dining “help” deliver meals. Got to see it!
Stayed 3 nights in Sep 2024

10/10 Excellent

ROGER, PEMBROKE PINES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New. Clean. Nice area. Easy to get to and from.
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Inga

Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Suresh

Business traveller
Liked: Property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Place was clean and michael in reception was great.
Stayed 1 night in Sep 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was always friendly and informative. The food was excellent; especially the breakfast buffet.
Stayed 6 nights in Sep 2024

6/10 Okay

D

Disliked: Cleanliness
Stayed 2 nights in Jun 2024

4/10 Poor

Iain

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy Room - Nice location
The room was very small but clean, however there was a mystery door in the middle of the room, which was locked and I found out when I get back at nighttime that it must be access to some sort of ventilation shaft! The noise was like tying to sleep next to a boiling kettle! So, I contacted the hotel via their app, as per their instruction, at midnight to report this. I got a reply at 5am offering to move me to another room! I’d obviously managed to get to sleep by then!
Stayed 1 night in Sep 2024

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay.
Hotel downstairs is stunning. Really funky with all the art work around. Nice reception and lounge area. Band in the evening was excellent. Food in the restaurant was average. Location great for getting to MoCo Musuem and Frameless, reason I chose the hotel. Staff very friendly. Only downside was the room lacked any wow factor. However, comfy bed and very quiet.
Stayed 1 night in Sep 2024

10/10 Excellent

TOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant on site and excellent morning breakfast .
Stayed 1 night in Sep 2024

4/10 Poor

Dennis

Travelled with group
This is a wildly expensive Hotel. We stayed one night and moved the next day to a much nicer one for almost half the price. Do not spend $400 for a night here.
Stayed 1 night in Aug 2024

2/10 Terrible

Hadeel, KUWAIT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no good service
Stayed 13 nights in Aug 2024

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times and the service, food and the fabulous staff have always been excellent. One question, what air freshener do you use ? 😊
Stayed 1 night in Aug 2024

8/10 Good

TOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby has a "unusual and slightly offensive" smell. Everyone on our tour commented on this. One night we sat at the bar and despite the fact there were 5 bartenders standing around, not one acknowledged us for over 10 minutes so we got up and left for a local pub.
Stayed 1 night in Aug 2024

6/10 Okay

Wanas

Travelled with family
Reception smells like sewer
Stayed 8 nights in Aug 2024

10/10 Excellent

Melissa Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024