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iStay Hotel Ciudad Juarez

3.5 star property
3.5-star hotel near Paso del Norte International Bridge, connected to a shopping center

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Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Lobby lounge
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Room service

Explore the area

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Plaza de las Americas
    ‪6 min walk‬
  • Estadio 20 de Noviembre
    ‪15 min walk‬
  • Paso del Norte Cultural Center
    ‪17 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Ciudad Juárez

Heart of Ciudad Juárez.You'll be steps from Hospital de la Mujer and within a 10-minute walk of Plaza de las Americas with a stay at this Zona Pronaf hotel. Ciudad Juárez Art Museum and Jaime Canales Lira Stadium are also within half a mile (1 km).

What's nearby

  • Plaza de las Americas - 6 min walk
  • Paso del Norte Cultural Center - 17 min walk
  • Benito Juárez Olympic Stadium - 4 min drive
  • Paso del Norte International Bridge - 5 min drive
  • American Consulate - 9 min drive

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Gorditas Doña Tota - ‬7 min walk
  • ‪Italia Forno Ristorante - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Kinsui - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk

About this property

iStay Hotel Ciudad Juarez

3.5-star hotel near Paso del Norte International Bridge, connected to a shopping center
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business center. Event space at this hotel measures 825397 square feet (76682 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly iStay Hotel Ciudad Juarez. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 825397 sq ft of conference space
  • 76682 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with safes and complimentary newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Babysitting services
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 150 for adults and MXN 100 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 40-inch plasma TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Free cribs/infant beds

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

iStay Hotel Ciudad Juarez Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1015 reviews
Rating 8 - Good. 211 out of 1015 reviews
Rating 6 - Okay. 106 out of 1015 reviews
Rating 4 - Poor. 62 out of 1015 reviews
Rating 2 - Terrible. 75 out of 1015 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jose l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Fidel

Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 1 night in Nov 2024

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenien
Very nice hotel clean and modern some areas are neglected, but overall good
Stayed 1 night in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta el servicio aquí. Les pedi si me podían acomodar mi cuarto en un lugar de el hotel y lo hicieron con mucho gusto. Los cuartos súper limpios, desayuno es excelente, internet rápido, y lo mejor es el Staff, todos que trabajan allí. Excelente servicio. Por eso siempre regreso aquí.
Stayed 3 nights in Nov 2024

10/10 Excellent

LUZ M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like because is very safe, easy parking and very quiet.
Stayed 1 night in Nov 2024

6/10 Okay

carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
They had turn the AC off and it was hot at night
Stayed 2 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Alfredo

Business traveller
Estuvo solo bien y el desayuno no me lo incluyó pero en general estuvo solo bien
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Istay
Lady in customer service was very gentle and helpful , the rooms were big and comfortable, definitely one of my favorite hotels.
Stayed 1 night in Oct 2024

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

alejandra

Stayed 1 night in Oct 2024

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked for three nights. Almost every day had to take the key back to get programmed. That was a little annoying. Otherwise, good stay very convenient location.
Stayed 1 night in Oct 2024

4/10 Poor

Claudia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty, hair and dirt on the floor, smelled like moisture and feet, we found several roaches, the beds were uncomfortable and old, the countertops are stained, AC was not working during the day, the shower curtain was mid ripped and the main the pool heater wasn’t working and on front desk didn’t let us know.
Stayed 1 night in Oct 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was not working
Stayed 2 nights in Oct 2024

10/10 Excellent

Genessie

Stayed 1 night in Sep 2024

10/10 Excellent

Amelia

Stayed 1 night in Oct 2024