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Mansión Alcázar Boutique Hotel

4.0 star property
4-star historic hotel in Downtown Cuenca

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Exclusive Suite, Multiple Beds, Kitchen, Executive Level
Courtyard
Courtyard
Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • Church of Santo Domingo
    4 min walk
  • Mangiare Bene
    3 min walk
  • 14n - Antonio Borrero Station
    9 min walk
  • Cuenca (CUE-Mariscal Lamar)
    7 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • 64 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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About the area

Cuenca

Downtown Cuenca stay.A stay at this Downtown Cuenca hotel places you steps from San Cenaculo Church and within a 5-minute walk of Church of Santo Domingo. San Sebastian Plaza and Calderon Park are also within half a mile (1 km).

What's nearby

  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 5 min walk
  • Río Tomebamba & Calle Larga - 13 min walk
  • Alejandro Serrano Aguilar Stadium - 19 min walk
  • Mall del Rio - 6 min drive

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪New York Pizza - ‬4 min walk
  • ‪Negroni - ‬6 min walk
  • ‪El Confesionario - ‬5 min walk
  • ‪Hot Dog del Tropical - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk

About this property

Mansión Alcázar Boutique Hotel

4-star historic hotel in Downtown Cuenca
Mansión Alcázar Boutique Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 12 meeting rooms are available. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the business-friendly Mansión Alcázar Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cuenca hotel is smoke free.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Full-sized refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 46-inch LED TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 266 reviews" "
Rating 8 - Good. 22 out of 266 reviews" "
Rating 6 - Okay. 8 out of 266 reviews" "
Rating 4 - Poor. 5 out of 266 reviews" "
Rating 2 - Terrible. 7 out of 266 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness
Excelente servicios y muy buena comida
Stayed 3 nights in Sep 2024

10/10 Excellent

serena, Altamonte Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property lots of history. Staff very friendly. Good food. The best experience in Ecuador.
Stayed 1 night in Sep 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this place and the restaurant is amazing. The staff are so accommodating with the best customer service I have ever received.
Stayed 1 night in Jul 2024

6/10 Okay

Miguel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cold room
Stayed 1 night in Sep 2024

10/10 Excellent

Von Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and very helpful. They made my Cuenca experience memorable. Thank you for all your help.
Stayed 1 night in Aug 2024

10/10 Excellent

ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to tell to you how amazing this hotel is. I traveled with young children under 2 and they staff was so helpful with my food needs and even running out to get baby wipes for me. Super friendly, very professional. Domenica was at the front desk and was a gem! Super nice and always had a smile on her face. Very efficient too. Paul was very kind and warm hearted. Always willing to help and once again always has asking on his face. Faiber was amazing!!!!!! Always gracious and will to help. This overall stay for my family (total of 8) was amazing. We loved it! What a beautiful hotel and country! We will be back. Also you must try the zoo!!! Be prepared for a hike and wear proper hiking boots/ sneakers.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vinicio

Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Stayed 2 nights in Jul 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building now hotel with a garden area, restaurant (and the food was very delicious), and the staff were extremely accommodating and professional. I can't wait for my return to this hotel in a few days.
Stayed 1 night in Jul 2024

10/10 Excellent

Sean, Brossard

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous and is awesome walking location. If coming for any spirtual medine retreat there several stores close to get all items needed
Stayed 2 nights in Jul 2024

10/10 Excellent

Gisella

Stayed 1 night in Jul 2024

10/10 Excellent

Jim, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well maintained, beautiful garden. Breakfast can be a little more generous. Need weights in their gym. Staff is excellent and will go out of their way to help you and make you feel at home.
Stayed 10 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, location, staff and service are outstanding
Stayed 2 nights in Jul 2024

10/10 Excellent

JOSE JOAQUÍN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jun 2024

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Probably one of the best choices we have done, the hotel is top notch. Well located, quiet and amazing staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Kiernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very boutique and beautiful, walking distance from the town centre (5 minutes) and easily accessible - no lift for access to the first floor but plenty of ground floor rooms if necessary for any disability requirements. Restaurant is on the ground floor
Stayed 5 nights in Jun 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our three days at the Mansion Alcazar Boujtique Hotel. The grounds were stunning and the main reception/lobby area was beautiful. Our room over looked the garden area and was airy and spacious. The staff was gracious and very helpful . . . they went out of their way to serve us! If we have the opportunity to visit Cuenca again, we will certainly stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Patrick, Palm Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with very friendly staff! Would gladly stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Mara, North Miami Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is AMAZING. I loved the architecture, everything is spectacular: the rooms, food and the facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

danny

Stayed 1 night in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Boutique Hotel in the center of Cuenca
Stayed 1 night in May 2024

6/10 Okay

sarah, delray beach

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was so excited to visit Mansion Alcazar as it used to be one of my favorite hotels in the world. I was sad to find tacky plastic flowers in the room instead of the beautiful rose bouquets that made them special. They also stopped turn down service. And the food at the hotel which was always a highlight, this time was run of the mill. Service was also not great, which was surprising as there were hardly any guest. It was an overall disappointment.
Stayed 1 night in Apr 2024

10/10 Excellent

Amarilis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful antique hotel boutique, with a beautiful garden. Good staff and service. Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lueleanor Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cool, historic property right in the middle of the historic district. The hospitality was top notch. Grounds were beautiful and quiet. Our only issue was a very squeaky floor in our suite.
Stayed 4 nights in Apr 2024