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Grand Excelsior Hotel Deira

4.0 star property
4-star spa hotel near Dubai Creek

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Photo gallery for Grand Excelsior Hotel Deira

Outdoor pool, open 8:00 AM to 6:00 PM, sun loungers
Nightclub
Premium bedding, minibar, in-room safe, individually decorated
Lobby sitting area
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Al Muteena Street, Deira, Dubai, 5772
  • Al Ghurair Centre
    ‪18 min walk‬
  • City Centre Deira
    ‪5 min drive‬
  • Gold Souk
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe King

  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Double or Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Dubai

Deira stay.Your stay at this Deira hotel places you within 3 miles (5 km) of Dubai Creek and City Centre Deira. Gold Souk and Grand Mosque are also within 3 miles (5 km).

What's nearby

  • Al Ghurair Centre - 18 min walk - 1.6 km
  • City Centre Deira - 5 min drive - 4.3 km
  • Gold Souk - 5 min drive - 4.9 km
  • Dubai Museum - 8 min drive - 7.8 km
  • Dubai Festival City Mall - 8 min drive - 9.1 km

Getting around

  • Abu Baker Al Siddique Station - 10 min walk
  • Dubai Intl. Airport (DXB) - 15 min drive

Restaurants

  • ‪Red Table Restaurant - ‬4 min walk
  • ‪Modern Coffee Shop - ‬6 min walk
  • ‪مطعم ومقهى نسرين - ‬5 min walk
  • ‪Calicut Notebook - ‬4 min walk
  • ‪ماكدونالدز - ‬4 min walk

About this property

Grand Excelsior Hotel Deira

4-star spa hotel near Dubai Creek
Grand Excelsior Hotel Deira offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 8073 square feet (750 square meters) and includes conference space. A children's pool, a nightclub, and a sauna are also featured at the business-friendly Grand Excelsior Hotel Deira. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 229 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Nightclub
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Excelsior Hotel Deira offers 229 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include Swedish massages and Thai massages.

Languages

Afrikaans, Arabic, English, Farsi, Filipino, French, Hindi, Indonesian, Russian, Swahili, Thai, Ukrainian, Urdu

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Smooth flooring in room
  • Wheelchair accessibility

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Excelsior Hotel Deira

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 200 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 49 for adults and AED 25 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number 100244835300003

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Grand Excelsior Hotel Deira Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 296 reviews
Rating 8 - Good. 100 out of 296 reviews
Rating 6 - Okay. 56 out of 296 reviews
Rating 4 - Poor. 35 out of 296 reviews
Rating 2 - Terrible. 33 out of 296 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hanan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible, bathroom was gross not Cleaned, broken down. Mold everywhere and not renovated
Stayed 2 nights in Mar 2025

6/10 Okay

Mohammad Imran

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was old and run down. The hallway was noisy due to the noisy guests and children running through the corridors after midnight. When call into reception there was no answer. Generally clean and decent.
Stayed 6 nights in Jan 2025

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible two nights in Deira

Room had bad smell. Asked to be moved to a different room and they gave me one right above the Karaoke Bar so it was loud music all night. Bathroom had no hot water for showering. The furniture was old and broken.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ziyath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 9 nights in Dec 2024

8/10 Good

Ham

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No telephone service in the room
Stayed 6 nights in Nov 2024

6/10 Okay

Mohammad Yusufali

Liked: Staff & service
The staffs were very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason, San Diego

Stayed 2 nights in Mar 2024

10/10 Excellent

Mohammad, Eastvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 5 nights in Apr 2024

10/10 Excellent

Nizar, Duluth

Stayed 1 night in May 2024

8/10 Good

Paiman

Disliked: Property conditions & facilities
Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.
Stayed 7 nights in May 2024

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2024

2/10 Terrible

syed j

Disliked: Cleanliness, property conditions & facilities, room comfort

customer serve was not good over all.

Stayed 1 night in Mar 2024

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience ever

Water was leaking in washroom No hot water Had to ask everyday for basic things as towel, hair dryer etc
Stayed 5 nights in Feb 2024

6/10 Okay

Nyeji

Stayed 1 night in Mar 2024

8/10 Good

Raeef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

2/10 Terrible

Verified traveller

Nothing grand about hotel stay away

Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Stayed 3 nights in Dec 2023

4/10 Poor

Brady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Mohamed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest i booked this hotel me my wife and my child 6 years old I been booked 2 bed king bed but i was reach there they give me 2 single bed and they ask me to buy another bed for 200 dirham if you convert it’s cost £44.5 a night I ask why they said what did you get online it’s not right this is business in Dubai and I was up set and I have no choice because I can’t afford that money after I share the bed my son this is my worst 3 nights in dubai
Stayed 3 nights in Dec 2023

2/10 Terrible

Moosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

Worse hotel experience ever. Overall Poor service.
Stayed 6 nights in Dec 2023

2/10 Terrible

Aimy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Stayed 4 nights in Dec 2023

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Adlan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good hotel.. I expected better

Stayed 2 nights in Oct 2023

10/10 Excellent

Abdinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back from COVID long closure they are doing well.
Stayed 3 nights in May 2023

8/10 Good

San Sang

Liked: Staff & service
Stayed 8 nights in Feb 2023

2/10 Terrible

Jumoke Gbemisola Mary

Disliked: Cleanliness, amenities, property conditions & facilities
What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Stayed 7 nights in Aug 2022