6/10 Okay
Baljit
Travelled with family
16 Aug 2024
Liked: Cleanliness
We were quite excited to stay at this property, however it didn't quite live up to the standard as The Waldorf Astoria. The location was lovely, the room was very large and the view was exceptional - seaview, looking out to the Burj Al Arab.
The lobby and the communal areas was also impressive.
The drive up to the hotel was extremely disappointing... we were expecting a more luxury front... The room furnishings looked quite exhausted and dated. The most notable thing was the lack of urgency from the staff. As lovely and professional as they were, service in all departments was extremely slow. Whether we called room service, housekeeping or the concierge, there was always a long wait to deliver. The day we were departing for the airport we had to bring down our own bags as we waited over 20 minutes for someone to help us - and that was at 5am!
Overall the stay was underwhelming, sadly.
Baljit
Stayed 3 nights in Aug 2024