4/10 Poor
Jean, Lebanon
Travelled with family
Oct 8, 2025
Disliked: Staff & service, amenities, property conditions & facilities
When room was booked it showed we'd have a refrigerator and microwave. We had neither. Luckily I had brought my 12 volt fridge and was able to plug it in to keep our food we brought with us cold.
The lobby was very dark. What should have been a nice welcoming area with granite floors was dreary and floors were dirty.
Very unsociable desk clerk.
Elevator floor was buckled and the floor number display was partial out of its holder.
Our door, though locked, would not deadbolt. When evening desk clerk was informed of this he asked if we could rectify it in the morning (we were tired after 12+ hours in the road). It was never rectified as we were out for the day by 6 am.
Bathroom, though clean, was a disaster. Paint in the tub cracked and dingy. No holder for the toilet paper. Towels etc were gray and frayed and were better suited for rags than use. They were not absorbent at all - body still wet after shower. And only 2 SMALL bath towels and wash clothes and 1 hand towel for a room with 2 adult women. Old cigarette burn marks all over the sink.
When I asked a housekeeper in the morning if there was an ice machine, he answered no in a very rude way. Overall bad attitude!
Jean
Stayed 2 nights in Oct 2025
