2/10 Terrible
Shelby
Travelled with partner
Jan 5, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
We were sent an email from the hotel with shuttle location and hours. We wait for the shuttle for 30 minutes and decide to call the hotel to see what’s going on. They said they had stopped the shuttle service and were not going to help us get to the hotel after waiting for 30 minutes following the directions the HOTEL sent to us. When I went to check in, multiple other people were complaining about getting an email and waiting for a nonexistent shuttle. They were very unapologetic. I patiently checked in and then asked if there was a manager I could speak to. She laughed at me, pointed at the man pouring beers and said “that’s the closest thing we have to a manager” and I asked to talk to him. She never went and told him I wanted to talk. I stood there for 10 minutes, heard 2 other customers complaining and the employees shrug the situation off, and decided it wasn’t worth my time to talk to them because it wasn’t worth their time to listen. I would have never chosen this hotel if I knew there was no shuttle service and I would have to spend 30 euros on transportation or walk 15 minutes in the snow.
Shelby
Stayed 1 night in Jan 2025